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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26228 Views
  • 0 replies
  • 11 kudos

ChromeCast HD with G-TV bloqued

HelloMy ChromeCast with Google TV HD has stopped working. After a year and a half working fine, when it starts up, it doesn't go beyond the Google TV screen with the colors spinning around.I've tried all the options on the web and nothing, it doesn't...

jojasago by • Community Member
  • 257 Views
  • 1 replies
  • 0 kudos

Chromecast Ambient mode only selecting a few photos...

Hello -The problem I'm experiencing with Chromecast Ambient mode seems to be one that others are having as welll -- namely that the album I've selected for ambient mode has 684 photos in it, but ambient mode more or less just rotates through the same...

blank screen after ads

My Google TV Streamer seems to be working fine, except that when watching a TV show on 9NOW (for example), sometimes when an ad finishes I get the sound for the show but no picture. A black screen. If I use the wheel on the remote I can advance it a ...

Bea5 by • Community Member
  • 228 Views
  • 1 replies
  • 0 kudos

Cast Moderator setup inconsistency

We are seeing inconsistency on setting up Cast Moderator on our new 4k devices. Some devices act exactly like we want them to and you can only run Cast Moderator or Settings on the device. You can't get to the home screen that gives access to all the...

MacTech by • Community Member
  • 225 Views
  • 2 replies
  • 0 kudos

Google TV streamer transfer

Are you able to transfer settings, apps & everything else from Chromecast with Google TV to the brand new Google TV streamer?

Resolved! HDMI CEC Google media streamer problem

Loewe Bild 3.55 Oled. HDMI-cec turned on results in absolutely no sound. This means I can’t use the Google media streamer remote for my tv. This really makes me doubt the use of the google media streamer. I hope there will be a solution on short term...

Martin20 by • Community Member
  • 1153 Views
  • 16 replies
  • 0 kudos

Resolved! Chromecast gen2 not working

My Chromecast gen 2 has stoped working.The lED lights up but nothing happends on the Televison. I´ve tried with a different TV set and another power unit.Is there anything more I can do?

cahi01 by • Community Member
  • 578 Views
  • 2 replies
  • 0 kudos
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