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Forum Posts
Troubleshoot an issue with Google Cast on VIZIO TVs
Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...
Need help with setup? Troubleshoot common Chromecast problems
Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...
CEC Remote Issue.
I have CEC on with my TV and Streamer. It worked perfectly fine with my old CcwGTV but just plugged the streamer 4k in, same hdmi slot and the remote will work perfectly fine when turning the tv off (it turns the tv off, and the receiver) but then th...
Frame Stutter (DV)
Hi there, had a pretty common issue on my CcwGTV of frame stutter when playing dolby vision content and I believe other 4k content outside of that too. The 'fix' was to enable developer options, and enable 'disable HW overlay'. Brilliant, fixed it pe...
TV streamer - BBC programmes locked
Hi all, purchased the Google Streamer for Christmas and have now set it up. Google recommends programmes from the BBC but they are all locked. I live in the UK so not sure why they are locked and how do I unlock them? Thanks
Apps “not available in region” but I am looking at Australian apps in Australia
Hi there - I recently got a new Google TV streamer. It was bought in Australia and my region on my Google Account was actually automatically updated by Google about 7 months ago (in May). My home address in my Google Account is Australia yet for any ...
Remote volume button IR mode not switching correctly when connecting to Bluetooth speakers
When paired to a Bluetooth speaker, I see there are two ways to switch between the hdmi output and the Bluetooth. One is the dedicated audio output menu. The other is the traditional way, disconnecting the speaker in the Bluetooth menu.My remote volu...
Changed my wifi network and the Chromecast still remembers the old one (without the Google home app)
Hi there! So my family recently reset our wifi network (new logins, so new name of the network and also the password). In the meantime, we also changed our phones and we had to reset the whole Google home app with us losing all the credentials to it....
Thread border router doesn't work if VPN is on
My Google TV Streamer is the only device with thread border router in my home and there are a few Nanoleaf thread network light bulbs connecting to it.Then I just found out whenever I enable my VPN app in the Streamer, all my thread light bulbs becom...
Chromecast no pairing for remote
I've successfully installed a 2nd gen chromecast to a Phillips TV. When live it shows a sideshow, si assume it is connected via WiFi to the Internet.Problem is I cannot get to display the menu for pairing to my remote control. It has been reset sever...
I'm not a robot
When attempting to casting from YouTube or YouTube Music the Chromecast shows a "I'm not a robot" screen on my TV. A few seconds later the Chromecast says "Something went wrong" and I'm returned to the home screen that shows pictures of landscapes an...
Set up remote option not there
I have a Google TV and an LG soundbar. I've paired, via Bluetooth, them together and the remote automatically went through the soundbar for volume. But the power did not, when I go into Remotes and Accessories, it does not give the option to set up t...
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