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Cameras and Doorbells

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Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

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Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 15685 Views
  • 0 replies
  • 6 kudos

Cameras won’t connect to Home App

All cameras were working just fine for months until 5/29 I get a notice that 2 outdoor battery cameras and wires doorbell are offline. Did all the basic - reboot modem, reset camera, updated apps and removed devices BUT now when I try to add them and...

Mrkpgg by • Community Member
  • 740 Views
  • 4 replies
  • 1 kudos

Nest Doorbell 2nd Gen Wired not ringing on iPhone

I used to have the 1st Gen Wired Nest Doorbell and while using the Nest app there would be a doorbell ring on my iPhone anytime someone would ring the doorbell. Now that I upgraded it to the 2nd Gen wired I can’t get it to ring on my iPhone through t...

Change video recording length

In settings, I click on the dot across from 1 minute and the dot turns blue. When I return to the main page the video length is still set to 30 seconds. How can I get the recording length change accepted by the app/camera?

RangeGuy by • Community Member
  • 1072 Views
  • 3 replies
  • 0 kudos

Camera history

Why did the history capability change? I cannot scroll through time only get clips from events. This is not what I want.

Pgreis by • Community Member
  • 1520 Views
  • 10 replies
  • 0 kudos

New Modem and cannot reconnect nest cams

We just had a new Modem installed today with new password. I'm not able to reconfigue my nest cameras to the new wifi info. I've gone through the setup stages but not having any luck. Suggestions?

Dana5 by • Community Member
  • 625 Views
  • 3 replies
  • 0 kudos

Lost Cameras

Google made us reset our password and once we got back into our account/app all cameras were gone. This property is a rental property that is out of state so we can't just reset them and add them again ourselves.

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