Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest replacement
I am replacing a nest thermostat with a nest learning thermostat and when I attach the new one to the wall it will not power on to finish set up. I have checked that all of the wires are inserted properly and pulled it off and connected it to a USB t...
Thermostat won't show on my app
I added a second thermostat but it will not show up on my app.
Won’t reconnect to Wi-Fi
My Nest was working fine until Saturday when my internet went out. I had AT&T out to make sure it’s not my internet. It connected for a couple minutes when the tech was here. But went out again. I run through the steps and when setting it up it doesn...
Nest Heatlink - no power
Arrived home to no heating. No lights and not able to reset, the unit doesn’t do anything. I tested the contacts on the heatlink. The contacts who connect the termostat 3rd generation do not give any power. Can you deliver me a knew heatlink?thx in a...
Compatibility of old Thermostat with Nest thermostat
Anyone know if the Nest Thermostat is compatible with this really old Thermostat we have? Thank you.
Heatlink failed- no power on the unit
Arrived home to no heating. An electrician diagnosed the problem as no power to our 3rd generation heatlink. No lights and not able to reset, the unit doesn’t do anything. With a newborn baby in the house I need to try and fix this asap. solutions an...
Fi ding usage history
How can I locate the usage history on my nphysical nest thermostat? Not the app. I've tried scrolling through the menu but I still can't find it
Need help nest thermostat 1st gen
I have a 1st generation nest and I am trying to add it to my google home app and it asks for a QR or 6 digit number This does not exist on the 1st gen models no, I do not have the box as I got these over a decade ago. how do I set this up for my goog...
Google Nest will not connect to app after factory reset
Our Google Nest Learning Thermostat continues to give an error message every time we try to connect the thermostat to the Nest App. We have tried resetting the thermostat several times and also tried the factory reset several times, however we contin...
Rush hour eligibility
Got a email from nest google wanted to sign up for rush hour program an was told my nest thermostat did not qualify, wondering if anyone knows why? I believe I was on it last year with Nyse&g
