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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5139 Views
  • 0 replies
  • 6 kudos

AC cycles on and off several times before coming on full

My AC frequently turns on and off several times over the course of about 10 seconds before it finally comes on and stays on. We've had the AC repairman out to our house several times over the summer trying to diagnose it, and he finally tried putting...

bwill6 by Community Member
  • 447 Views
  • 9 replies
  • 0 kudos

Google nest thermostat

Not sure my system is compatible, with my Honeywell thermostat I had a jumper from W2 to Y2 and now when I set up the nest thermostat cause it heats when I ask for cool I believe I have a heat pump

Lz by Community Member
  • 226 Views
  • 3 replies
  • 1 kudos

Resolved! NEST 3rd Gen heat won't come on but fan does

Hey, My furnace comes on but won’t ignite a flame, so just blows cold air. Hooked up my old thermostat again and it worked just fine. Any thoughts from anyone ? Also, this is my second time posing this as I had email issues. Some people did reply to ...

Wifi connection issues

I have set up two thermostats today, but when I attempt to set a third (in the same building), I can only get to the system test. The fan does come on, but the app goes back to the main Google Home screen. It is not leading me through the wifi set up...

Dwayneer by Community Member
  • 172 Views
  • 3 replies
  • 0 kudos

Resolved! 7 Wire 3rd Gen Learning Nest Install Issues

I have a Trane ac/heat pump that has a 7 wire connection. The nest app says not compatible but my AC server says it is but wants to charge 500 to install 1 of my 2 thermostats. Please help me know how to connect it. See photo.  

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Marks1 by Community Member
  • 405 Views
  • 5 replies
  • 0 kudos

furnace blower

My first heating system with my new Nest thermostat. On every heat cycle, I noticed first the blower will run for about 5 seconds, then shut off, then the furnace ignites normally, and blower will turn on as it should. Just wondering if that initial ...

MrRoboto by Community Member
  • 505 Views
  • 9 replies
  • 0 kudos

Resolved! Setup of thermostat

Hi there, setting up my nest thermostat, it took me over a year to get to it so the battery may have run down, when I put it in and turn on power I get a red flashing light, I am assuming that means battery needs to charge, and it says up to two hour...

Lz by Community Member
  • 378 Views
  • 4 replies
  • 0 kudos

Neat Learning gen 3 connection issues

My Nest Learning I’m not even 1 year old. Just noticed issues as fall season is here. The screen is completely black with green dot, I have done all troubleshooting, removed charged on USB, attempted to reset. Nothing. Finally removed from wall I was...

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Anonymous by Not applicable
  • 221 Views
  • 3 replies
  • 0 kudos
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