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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4518 Views
  • 0 replies
  • 5 kudos

H72 ERROR CODE

Hi, My Nest Heat Link is showing error message H72. I have charged the Heat Link and whenever I turn it back on the H72 error message comes up, along with a message to tell me that the power to the Thermostat has been lost. Please can I have some hel...

Google Nest thermostat lost connection.

My nest thermostat lost connection to our internet in our vacation home. I need to reconnect it remotely. It has been connected to the internet for the last 7 months and lost connection last night. My smart lights work and my cameras all work, so it ...

Heat link not working

The heat link has power going to it but has no light on and will not let our nest thermostat work.We have tried every troubleshooting guide and we have had an electrician check it and it's definitely the heat link that's broken

Smith18 by • Community Member
  • 121 Views
  • 0 replies
  • 0 kudos

Do I need to replace heat link

I have a 2nd generation heat link and my display/thermostat is broken. Can I buy a 3rd generation display to work with my existing heat link?

ClaireP by • Community Member
  • 83 Views
  • 0 replies
  • 0 kudos

Nest gone completely blank

Thermostat completely blank. Just stopped working. Plugged in, power on. No idea what to do. Any help?

Remote by • Community Member
  • 210 Views
  • 3 replies
  • 0 kudos

Nest heatlink not working

The Heatlink of my Nest learning thermostat v3 seems to have died. Unfortunately just after the warranty period. Can it be replaced or repaired? How can i get into contact with Google for this?

Roboestus by • Community Member
  • 183 Views
  • 1 replies
  • 0 kudos

Heat Link unresponsive

Hello my thermostat is giving a fault code of H71, with inability to connect to the heat link. I have tried all of the various ‘fixes’ on the community, but none have resolved the issue. There are no lights on the heat link and it is unresponsive to ...

JA76 by • Community Member
  • 88 Views
  • 0 replies
  • 0 kudos

Nest Heatlink

Hello, The nest heat link is not sending a signal to my boiler to turn the heating on.The heat link makes a click when I turn the thermostat on, however, this does not turn the heating on. The manual override does not work either. are you able to ass...

Jacob112 by • Community Member
  • 114 Views
  • 0 replies
  • 0 kudos

Stripped screw

The heating isn't fiting up. I have been on the phone to customer support and they think its wiring. I checked and port 4's wire is loose. Unfortunately the screw is stripped. Will i need a new heat link box?

Prids by • Community Member
  • 126 Views
  • 0 replies
  • 0 kudos

heatlink

Hi, My heatlink is not working. H71 error. Dead as a dodo. Tried all the restart options. Can you send me a new one? Purchased Feb. 2020

Momochi by • Community Member
  • 86 Views
  • 0 replies
  • 0 kudos
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