Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Resolved! Nest Power Connector compatibility
Hello! We have a Nest 3rd Gen and it intermittently gives problems because the battery depletes. We don’t have a C wire running to the thermostat so I believe the solution would be adding the Power connector to our furnace wiring. Before doing so I w...
Google Nest Thermostat
Need help figuring out if my Google Nest 3rd generation learning thermostat is compatible and can be wired
Heatlink isn't working.
My Heatlink has stopped working. It still has 220v going to it, bit it has no internal light on. I can't reset the Heatlink. I am getting a h72 error code on Google Nest thermostat controller.
Need help figuring out if my current wiring is compatible
I went through the compatibility checker and the result was that i need to contact support to verify if my thermostat wiring is compatible with Next. I've attached a photo of my current configuration.
Nest thermostat won't connect to Google Home
Hi,I've recently received a replacement Nest Thermostat due to a fault with my old one where it lost WiFi connection. The replacement connected straight away and was added to the Nest app without any problems. Unfortunately when I try to add it to Go...
Resolved! Heat blows when AC is selected.
I have a heat pump, the heat works fine. When I select AC it still blows heat. Here is a picture of the original wiring and the nest wiring. I put all the same wires from the original unit to match up to what was on the nest.
Nest thermostat not staying linked, App won’t let me click NO when saying I have no other equipment.
It took 3 tries of down loading the Google Home app before I could get it work enough to setup my nest thermostat. It was visible on the app for 3-4 days. When I left town I wanted to check on my temperature at home and the link was gone. Now I try t...
Cold climate heat pump
I have been nest user for years and added a heat pump. I did get it working but I had to use the sub optimal setting because the intelligent heat pump range does now allow for cold climate heat pump that goes to -30 C. The software limit for heat pum...
Display of my nest 3 is cyan?!?
The display of my nest learning thermostat 3 become cyan. How to revert to standard colors or this is hardware issue. See the pictures below
Heat boost and holiday function
And while Google are sorting out a boost function for heating why don’t they also provide a holiday function like Hive does? My Hive allows me to set holiday start and end dates/times in advance. My GF’s Nest requires her to put heating in eco mode, ...
