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Nest Thermostats

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With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23652 Views
  • 0 replies
  • 8 kudos

Forced Nest Thermostat Upgrade – $90 "Discount" Still Leaves Me Paying for Something I Didn't Want

I recently received notice that my 2nd Gen 2012 Nest thermostat will lose remote functionality unless I upgrade to a new model. While I appreciate that Google offered a $90 discount, the new model Gen 4 still costs $219, meaning I’m being asked to pa...

Nest thermostat 4th gen install issues

Hi All. I got a new Nest thermostat 4th gen. I installed it. The app said it was installed but it wouldn't let me set any schedules and also wouldn't let me go into settings. I factory reset the thermostat and tried installing again. Again, installat...

jaywong by • Community Member
  • 1045 Views
  • 9 replies
  • 1 kudos

Google Home app doesn't display Nest 4G thermostat

I recently installed a Nest 4G thermostat and it worked fine for a couple of days. From the Google Home app, I could see and control the thermostat and a couple of sensors.But a couple of days ago, it changed. Now when I tap on the icon for the therm...

Heat link disconnected from thermostat

Nest update has now made me no longer connecting g yo heat link. Tried reset and tried to reconnect. No joy and now done factory reset and when trying to set up. Straight to languse setting then straight to heat link connecting and not progressing An...

Heat link disconnected from thermostat

There appears to have been a software update and now my thermostat will no longer connect to heat link. Tried resetting both and reconnecting as advised. Nothing works.

Jimbo1987 by • Community Member
  • 808 Views
  • 12 replies
  • 1 kudos

Nest E thermostat compatibility

Hello,I'd like to know if the nest E thermostat is compatible with my heat pump.Any help is appreciated! https://photos.app.goo.gl/LzzQQLv4TG8a7XnJ7

Obi1lives by • Community Member
  • 151 Views
  • 1 replies
  • 0 kudos

Nest thermostat conversion from Ecobee (PEK)

I am converting from Ecobee to Nest but I need to better understand the PEK wire. It appears that it is the “Y” wire according to the diagrams. Is this in fact the case? Do I insert it into the “Y” slot since the Nest doesn’t have a “PEK” slot?

Thall1071 by • Community Member
  • 179 Views
  • 1 replies
  • 0 kudos

E298 error no power

I have E298 error. Fresh batteries are installed. Why are the backup batteries not providing the needed power?

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