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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 7021 Views
  • 0 replies
  • 6 kudos

Can't get an entry key

I have had my Nest Learning Thermostat for a few years, and I have never had this issue in the past. Last night, I noticed that my thermostat was not connected to my app. When I would go to the thermostat in the Nest app, it showed offline for 6 hour...

No hot water

Hello the same as other post but don't know how to fix it....please help. - My hot water isn’t working on schedule. It says it’s “on” but the background in the app is still grey. Also when I boost, again it says “on” but is grey still and there is ab...

Seb2 by Community Member
  • 292 Views
  • 4 replies
  • 0 kudos

Thermostat cannot connect to heat link- h71 error

I have just moved in to a new house with heat link and nest thermostat. The previous owner reset the thermostat before moving out and for the past few days I’ve tried every single solution I found online to try to connect it to heat link and every ti...

Mags2901 by Community Member
  • 363 Views
  • 2 replies
  • 0 kudos

Hot Water Issue

Hi my kids hung wet clothes over my nest and killed the controller. I bought a new one at the weekend and asked an electrician to wire it up the same as the currently installed unit. He left it with me to setup.Its an S-Plan heating system / gas boil...

CycleMan by Community Member
  • 149 Views
  • 0 replies
  • 0 kudos

Resolved! Nest Temperature Sensor battery died - now won't connect with new

Hey everyone. The OEM battery finally died in one of my two-year old temperature sensor last week. I put a new Li battery in and it didn't auto-reconnect so I removed it from the Nest profile and tried to add it again as new. Nest won't even pick it ...

Forkster by Community Member
  • 1508 Views
  • 18 replies
  • 1 kudos

Nest Thermostat Gen 3 frozen at House Screen during install

I’m in the process of replacing my existing nest GEN three thermostat with another one because we were having problems with it. We have the backer rod and the wires reinstalled and as I put the front plate on it gets to a house screen. White screen w...

DC-11 by Community Member
  • 440 Views
  • 3 replies
  • 0 kudos

Resolved! Emerg. Heat Wire

I am having trouble with my Emerg. Heat wire. It is supposed to go into the * slot. However, I stripped it too short, and the detent will not stay down. I can try to splice in some extra wire, but there is so little room in the compartment. Is the Em...

Nest thermostat dial hard to turn

Helloall of the sudden my thermostat dial is hard to turn.the wiring is all good behind it and all nice and tucked in. What can the cause be ?thank you

Catia9 by Community Member
  • 504 Views
  • 4 replies
  • 0 kudos
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