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Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Thermostat won't connect to heat link
This device is a big fails, only works for few months, now thermostat won't connect to heat link, it won't let me reconnect WiFi, I can't reset the device, have tried everything, with zero support system, Google nest is a scam. Expensive product that...
Set up
Not able to connectE294 error
Nest thermostat w5 error
We had our entire HVAC replaced and they installed the Nest thermostat. The first day I was able to connect to wifi. Now it’s giving me an w5 error and will not even find my network. I have reset/restarted the nest. I have restarted my modem. Not sur...
Neat thermostat offline for hours
I need help overriding the nest thermostat. It is currently flashing a green light and has been offline for hours. My home is 90 degrees due to the system not responding. How can I override the software update and control my HVAC system?
Do not understand
I do not understand this darn thing. I read to set schedules. Did that. Yet schedules do not run as I set up. I swear it just ran for hours on end. I wanted it to change temp at 3:30am this morning. When I got up at 7 something it still said end at 3...
Home is not cooling
I am having cooling issues and the thermostat saying 2+ hours to cool the home. My ac unit is running but my home is not cooling. I have also changed the filters. Please help troubleshoot this issue it is 90+ degrees out.
Google Nest Fan is missing
Hello, I tried to set the fan to blow the heat out of the house. My wiring is correct but there’s no fan. I have an older thermostat that does have a fan setting. Did Google eliminate the fan? If so why? My sensor is set up. I tried the thermostat wi...
Resolved! Warranty claim
Can't figure out how to file a warranty claim. Have gone through all the support steps, but product still won't connect to internet or app. Have several other Nest that do. How can I contact Nest/Google to set up a warranty claim?
Additional L wire
Third generation Nest with a Waterfurnace Premier 4.0 Geothermal system. Hooked up the new Nest. But was left with one wire not connected anywhere. It was a black "L" wire. Not sure what to do with it. Tucked it in the wall for now. I did enter it on...
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