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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4517 Views
  • 0 replies
  • 5 kudos

Nest Heat Link not working and not sending power to Thermostat

Good Day,My thermostat and heating system suddenly stopped working two days ago Monday 4th April. Code H72.The thermostat is fitted correctly and working for almost 3 year with no problems.An electrician has checked the heat link, there is power gett...

scunny by Community Member
  • 458 Views
  • 7 replies
  • 0 kudos

hot water

Since I came back from holiday the hot water is not turning on. The schedule hasn't changed and the heating is working as normal but every morning I have to boost the hot water although it should be on for about 30 mminutes before I wake up

Cooling issues

My Nest is set at 65 but it is 78 in my house. Has been all day. It isn't cooling. Not sure why Air conditioner only 3 years old. Can someone help me?

Yedmund by Community Member
  • 495 Views
  • 4 replies
  • 0 kudos

Nest

Just received a new nest learning thermostat, and it has been nothing but problems right off the start, 1st off it the thermostat won’t connect to the app on my iPhone, or my wife’s Samsung galaxy, 2nd won’t recognize the yellow cool wire and won’t r...

Forsyths by Community Member
  • 242 Views
  • 3 replies
  • 0 kudos

Resolved! Nest

In my current house I’m using the nest gen 3. In my new house there is a nest gen 2. I want to use the gen 3 in the new house. question: is the backplane the same for both versions? In other words, can I keep both backplanes installed as is, or do I ...

Thermostat won’t appear in the app

The thermostat will not appear on the app. When I try to add the thermostat to the app using a code, I can’t see the code as the thermostat says it is connected to the app. How do I fix this?

Eeagle by Community Member
  • 414 Views
  • 5 replies
  • 0 kudos

Thermostat problem

Hi allhad a thermostat for a couple of years and it’s been great. Recently though it has started crashing, being extremely sluggish, and won’t connect to the wifi. I have factory reset the thermostat and the router as recommended online but still it’...

Edware by Community Member
  • 212 Views
  • 3 replies
  • 0 kudos

Wiring

No C wire. 4 wires in wall. R & W go to current old thermostat. Another set of R and W connect to what is labeled as "Clock Terminals". These power an analog clock on old thermostat (1970's Honeywell). How Can I connect either a Nest or Nest Learning...

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