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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 6765 Views
  • 0 replies
  • 6 kudos

Nest E Error E194 - Not connecting to Power or Wifi

I had a handyman friend install our Nest E thermostat from a Honeywell. He didn't use the labels. Everything worked fine for a while, but then the wifi suddenly stopped connecting and when I looked closer, I realized it had a low battery and saw an E...

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KatieHoil by Community Member
  • 4063 Views
  • 10 replies
  • 0 kudos

Need To Reconnect Nest Thermostat to WiFi

My downstairs Nest thermostat is offline from WiFi. How do I fix this to turn on my AC. Upstairs Nest thermostat seems to be fine. I don’t want to read forum chats to fix this issue.

mmartiak by Community Member
  • 275 Views
  • 3 replies
  • 0 kudos

Resolved! Honeywell to nest

Hello, I recently installed out nest learning thermostat at our house but I can't seem to get it to work properly. Heat blows out cool air, cool blows hot air. Both heat and cool don't seem to blow out as much air as it used to with the old thermosta...

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3dwally by Community Member
  • 970 Views
  • 7 replies
  • 0 kudos

Help needed

After recharging the battery for over an hour I plugged it back in and it turns the fan on for 10-15 seconds - then turns it off.

Edz by Community Member
  • 310 Views
  • 4 replies
  • 0 kudos

Resolved! Nest Thermo WiFi connectivity problem

Two days ago my always reliable Nest Thermostats fell offline and I have since not been able to get them to connect to my wifi and therefore not connect to my Home app on my phone, (I have numerous other Google devices in my house and all are working...

Heat Link not working

Returned home after 4 days away, thermostat is displaying H71 error and the heatlink seems to have lost power with no LEDs displaying at all.Ive tried resetting both, moved my thermostat closer, pressing buttons but it seems to have lost power. Hot w...

Faulty Nest Heat Link

Hi, I have a faulty heat link for my Google Nest that was working fine until I moved home. There is 240 volt supply going in, with no lights on and no power coming out. I think it needs replacing, please can you let me know what I need to do to get a...

Steve8906 by Community Member
  • 1126 Views
  • 17 replies
  • 0 kudos

Heatlink faulty

My thermostat works but the heatlink isn’t functioning. I’ve had an engineer out who confirmed the heatlink is faulty but when I called Google they said I needed to get the engineer out again and then get him to call them even though he previously se...

Resolved! check compatibilty

Hi,I would like to check if my system is compatible? 

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sh12 by Community Member
  • 437 Views
  • 5 replies
  • 0 kudos
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