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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3994 Views
  • 0 replies
  • 5 kudos

Nest App Freezing on IPad Pro

Hi, since installing (successfully) 2 Nest Protects to add to my 12 other Nest Thermostats I’ve had continuous problems with the App freezing on both my iPad pros BUT not on the iPhone 11 or my older generation iPad mini.I’ve done all the usual reset...

duncvfr by Community Member
  • 954 Views
  • 10 replies
  • 0 kudos

Newly installed Nest does not have Cool Mode

We just installed a new Nest and there is no cool mode (just heat). The wires we have are Rc, C, and W1. Here is what the wiring looks like:This is what our old Ecobee wiring looked like:Any idea what could be wrong? We've tried re-inserting the wire...

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Radiators firing up when hot water is turning on

Hi,I've had this issue for a while now, the heating and hot water have seperate schedule but when the boiler turns on for hot water, the radiators also fire up even though the heating displays off and the history shows no record, and radiators stay h...

SzA by Community Member
  • 2293 Views
  • 23 replies
  • 1 kudos

Plz check my wiring

When the heat is turned on, it only blows cool air. I toggled between the O and B wire in the Heat Pump setting on the app and it doesn't help. I switched back to my old thermostat and the heat works so I believe it's a Nest problem.Can someone check...

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pa24 by Community Member
  • 201 Views
  • 1 replies
  • 0 kudos

Thermostat On Wi-Fi but can’t add to Nest acct

Had thermostat connected to account. I removed it to resolve an issue with my new google nest doorbell wired. Now when I try to reconnect it, it tries to find the doorbell to assist in the setup and fails to find it. Is there a way to bypass the assi...

Boiler firing when heating off

Hi all,I installed a Nest Thermostat E at the weekend using OpenTherm. Boiler is a combi (Baxi 228). It seems to be working okay, but I've noticed that every hour or so the boiler is firing up, even when the heating is off. It seems to be raising the...

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Sunblock

When my Nest was first installed, the sun never hit the thermostat so there was never an issue when the unit was in "sunblock learning mode". Now several months later with the shift in the seasons, the thermostat is in direct sunlight for some time e...

jamie2 by Community Member
  • 446 Views
  • 6 replies
  • 0 kudos

Nest Thermostat wiring

I have a newer boiler with a T and TV wire. I can't get the system wired

Hagus by Community Member
  • 235 Views
  • 3 replies
  • 0 kudos

Fan stays on after heating stops

When I set thermostat above current temp, the heat comes on for about 5 minutes then it seems the heat stops and cool air comes out of the vents. I think it's just the fan blowing room temp air around (not air conditioner) but it feels annoyingly col...

asc222 by Community Member
  • 566 Views
  • 8 replies
  • 0 kudos
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