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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3996 Views
  • 0 replies
  • 5 kudos

heat link

Error H71 Heat Link unresponsive since Saturday no heating help we are all freezing cannot get any answers from nest support

sue1ken by Community Member
  • 249 Views
  • 3 replies
  • 0 kudos

Report

I installed my thermostat on 2/2/22 but have not yet received an email usage report. In order to get a rebate, I need to submit that so wondering if I can push for a report to be emailed to me now or when those are normally generated?

RFlagg by Community Member
  • 337 Views
  • 3 replies
  • 0 kudos

Bad sensor? (Temperature sensor offline and temp is off 30 degrees)

My nest temperature sensor went offline. I replaced the battery, removed the sensor from the app, and added it back. When I try to reconnect the sensor, a message keeps appearing saying “The app had trouble connecting to the Nest service. Try again”....

jmor90 by Community Member
  • 377 Views
  • 3 replies
  • 0 kudos

Family member in my Home Account

I just got the Google Nest thermostat, everything works fine from my phone but when I try to include a family member to my home account the person receives the mail notification and when when accepted it shows a message “Cannot join family”Please hel...

Hugo001 by Community Member
  • 548 Views
  • 6 replies
  • 1 kudos

Nest summer rewards

If I participate in summer rewards and I’ve already got my AC set to a pretty warm temperature in order to save energy and money, will the program still push me up to 4 degrees higher? Is there a limit to how high the program can push your temperatur...

Daksull by Community Member
  • 288 Views
  • 3 replies
  • 1 kudos

Nest Thermostat Hot Water

Hi, my Next Thermostat hot water schedule will not let me put my hot water on for less than 30mins at a time?? I only need it on for 15mins to heat the water. 30mins is double the time I need it on for. When I try enter 15mins it rounds it up to 30mi...

Jimcorny by Community Member
  • 547 Views
  • 8 replies
  • 0 kudos

Lock/pin feature please!!

The new 2020 Nest Thermostat only works with the Google Home app and is missing a major feature available on the nest app -- a Lock feature! Is this option coming to the Home app? It's absolute must need for a smart thermostat

Rose137 by Community Member
  • 271 Views
  • 3 replies
  • 1 kudos
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