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Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Presence sensing won't update to new phone
I had a Pixel 3a when I initially set-up my Google Home ecosystem with Nest thermostat. My wife and I both got Pixel 5 recently, and mine will not update to the new phone. Wife's 3a was smashed and she did a new set-up, then Google Home had her new p...
Condenser turning on and off
Everytime I set a temperature on my stat, my condenser turns on for 5 mins then off for 5 mins. It does this until I reach my designated temp. I thought it was the pressure in the line set, but just had that adjusted. So I put the stat in test. My AC...
Heatlink inoperative, no LED and H71 error on app
Hello, Today I received an email stating that the wifi link to my heatlink has been disconnected. Having checked I have noticed that the LED light is off and does not respond to the central button being pressed. I have two other heatlinks in the same...
Resolved! PLEASE Help
Please, I have no idea if this is wired correctly and everything I can find tells you to look at your old thermostat. We have had it working all winter however the upstairs always seemed to run and would never get to temp. We would occasionally get ...
Thermostat drops off network.
Google Nest keeps dropping off network. Ive done atlest 6 resets in a three week period. It keeps losing the Network router and query reports show no bugs in Enterprise Network. Ive adjusted network 2.4 / 5g antenna power. Ive assigned an IP ADDRESS....
Where is my reimbursement
Case number 6-1734000032320 - a google tech blew my home transformer 3/7/22 and I still have not received a reimbursement for the transformer that I had to purchase due to the tech telling me how to wire the thermostat and blowing my transformer. I w...
Nest thermostat won’t connect to wifi
My Thermostat cannot find my Wi-Fi network and I’ve already restarted and reset it several times. Other devices in the house have no issue finding Wi-Fi.
A/C not turning on
I installed my Nest thermostat in the winter when the power to the AC unit was off. I have never had a cooling option on my app or thermostat and when I went to turn the AC on today it isn’t working. Do I need a c-wire? HELP!
Urgent Cooling Alert doesn't say which thermostat had the issue
The Urgent Cooling system issue (and I presume the Heating one as well) needs to tell us which of our 12 thermostats has the issue. We can't seem to find the details either in the email, the App or the Web interface. Is there some way to tell where i...
E79 C Wire Issue
I had a Nest Thermostat E and it worked fine with my Bosch ac/heat pump. But when it came time for winter to use my gas heat it didn't work so I had to rewire just the heat in and disconnect everything else. That worked just fine. Apparently the issu...
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