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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 6 kudos


I’m having some issues with the Nest App (iOS) and my Thermostat Snow. The device is working fine and is saying it’s online, but the app is unable to connect to the device and is showing it as offline. If I reset the Wi-Fi on the device it appears in...

King205 by Community Member
  • 6 replies
  • 0 kudos

Nest Heat link

Came home to find a flashing red light on my Nest thermostat. I have removed it from the wall and plugged in USB charger, as the suggestion was that the battery is flat.Investigating further there are no lights on the Heat Link. I have checked the fu...

domirobe by Community Member
  • 4 replies
  • 0 kudos

Water heating

Hi all, Now that the cost of living is getting higher, I wonder if anyone has a suggestion to be able to adjust the water heating schedule in more detail? (I have an old water system). For example, In the summer I could put the schedule to warm the w...

Dee_012 by Community Member
  • 4 replies
  • 1 kudos

W5 Error thermostat resetting

My thermostat won’t connect and is showing a w5 error, it also repeatedly restarts itself. I’ve tried all troubleshooting

Nest thermostat

I have no cooling on my nest, only heat and fan . I only have 4 wires. Yellow blue white and red. I can’t find a wiring map that fits

JdlhHicks by Community Member
  • 8 replies
  • 0 kudos

nest thermostat

My nest is active but heater not coming on and temp not changing. fan is coming on so seems connection is working. any ideas why or how to fix this?

pmg by Community Member
  • 4 replies
  • 0 kudos

6.2-27 update will not find any network

My nest updated to 6.2-27 today and now it can not find any network. I have restarted and rebooted the thermostat and my modem several times. Nothing.

Posmus by Community Member
  • 22 replies
  • 0 kudos

Sensor triggers

We're using the nest learning thermostat with temperature sensors in each of our patient rooms. We'd like to see the ability to add more than 6 thermostats per thermometer, allowing for expanded monitoring of highly partitioned areas. We'd also like ...


Thermostat just stopped recording history for 11 April nothing on thermostat so obviously will not appear on the app

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