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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3992 Views
  • 0 replies
  • 5 kudos

Nest Thermostat Heat Link dead

Hello,Nest Thermostat purchased around 18 months ago. The heat link (2nd Gen) has died (engineer confirmed this) after being installed for 18 months. He confirmed 230v mains to the input (UK) but no lights on the heat link. Stat itself fine when char...

L44occ by Community Member
  • 450 Views
  • 4 replies
  • 0 kudos

Nest thermostat

Hi. I have just bought a google nest home and trying to migrate my existing nest account to google so I can use the nest home to control heating etc but it won’t migrate my account? Any help cheers

James1980 by Community Member
  • 503 Views
  • 7 replies
  • 0 kudos

E thermostat had stopped working

The thermostat is not working. I have gone through the restart procedure but it's not worked. I either a blank screen with flooding been light or the logo. When I please it occasionally it says it's restarting, which it doesn't, and I need to restart...

Gordon137 by Community Member
  • 318 Views
  • 3 replies
  • 0 kudos

Google Nest

If I don’t have Wi-Fi, will a google nest still work?

Nest thermostat Gen 3 Heat Link

Hi, I have a problem with my heat link which had been working fine until 2 days ago. There is a power supply, but no lights on. Called an electrician out who said the heat link needs to be replaced. Please can you let me know what I need to do to get...

Tia786 by Community Member
  • 296 Views
  • 3 replies
  • 0 kudos

Can't get thermostat e to link to heat link

Hi. I am unable to get the heat link to connect to the thermostat. I just keep getting error code TH013. I have tried resetting the heat link and the thermostat but just keep getting the same error. This is the second thermostat I have had and it was...

MarkBiggs by Community Member
  • 669 Views
  • 7 replies
  • 0 kudos
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