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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3994 Views
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  • 5 kudos

3 wire connection only cools

The old thermostat uses 3 wires, G, Y, and Rh jumped to Rc. The house was originally zoned oil hot water with 2 wire thermostats plus AC & air handlers added later. Connected as instructed only fan & cool can be accessed. At another location, Nest wo...

John78 by Community Member
  • 210 Views
  • 0 replies
  • 0 kudos

Nest thermostat install

Hi,Can this setup work with the nest? Initially the compatible test said yes, now further down the line it says no. I have a heat pump systemThanks for any advice @ 

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Santi by Community Member
  • 138 Views
  • 0 replies
  • 0 kudos

Nest thermostat starts on it own

Thermostat come on by itself, and always sets up to 21degrees. Doing it roughly every 2 hours, app on my phone hasn't been changed and neither has the wall mounted nest.

Grippa by Community Member
  • 126 Views
  • 0 replies
  • 0 kudos

Need to file an official complaint. I had enough!

Hello! I need to file an official complaint.. to a regulator, to a senior manager, someone responsible who won't ignore me! I have been promised a compensation since October and this has been going on forever. As if it wasn't bad enough, I had no hea...

katgr by Community Member
  • 523 Views
  • 7 replies
  • 2 kudos

Nest learning thermostat not heating

I have just installed a nest 3rd gen and had my wifi installed and the best isn’t connecting to the heat link to control the temperature. It’s only working on manual. As soon as I switch it to nest/app control the boiler doesn’t fire upI had a profes...

Faulty Heatlink

Hi there We have had five Nest thermostats and corresponding Heatlinks for 4 years now and all have worked fine with the exception of one that until recently was very occasionally faulty over the past three years. The Heatlink will refuse to turn off...

USRNEST by Community Member
  • 141 Views
  • 0 replies
  • 0 kudos

Usage visibility

My heating system has an Aux/Emergency heat that should come on during extreme cold. It would be nice if there were reports to tell when its using the main vs aux heat since the aux heat cost more. Recently had a failure on the main heat which caused...

rym002 by Community Member
  • 124 Views
  • 0 replies
  • 0 kudos

Change filter frequency

Change filter reminder is set to every 6 months. How can it be changed to every 90 days?

Jmurph by Community Member
  • 325 Views
  • 1 replies
  • 0 kudos
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