Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Not turning on air handler
just installed a Nest thermostat but it won’t turn the fan on when it calls for heat. Everything else seems ok and it will turn on the furnace, but no fan. I put the old thermostat back in place and the fan runs fine so I know it‘s not the heating sy...
Thermostat Do Not Reconnect To Wifi and Nest App
Hi there,My thermostat is disconnected from the wifi and Nest app. I've followed the troubleshooting pages to fix the issue but no luck. Can you please advise?Thanks,Farinaz
Wired, connected, heating, cooling… but the fan won’t stop running!
Hello! We recently moved into a house with a York heat pump (model YHJD30S41S4A) and existing Nest Thermostat. We did a factory reset of the thermostat to reassign the account and Wi-Fi. Great!However, while heat produces heat and cool produces cool,...
Thermostat E cannot connect (new)
Hello all, Have scanned the forum and sorry couldn't find anything immediately the same as my probl so here goes! Bought a nest e thermostats with e heat link. Thought the e link would be the challenging part but apparently no! I cannot connect the t...
Resolved! Nest App can not add Nest Learning Thermostat (3rd Gen)
Hi,I installed new Learning Thermostat (3rd Gen) correctly and it is working well by manually. (10/3/2022)And also finished WIFI connection without any problem. (checked Network status)Installed new Nest App on my Android phone (10/3/2022)Thermostat ...
Defective nest heat link
hello,I have a third generation nest heat link and learning thermostat. The thermostat shows a H71 error and the lights on the heat link are dead. I am located in England - What shall I do next please? Robert
Smart TRV hub required??
Hi,I'd like to try and save some money this winter by turning heating off when/where not needed while still ensuring my baby daughter's bedrooms remain at a constant temperature through the night.I've been looking at Smart TRVs that say they work wit...
heating control Doesn't change with the setting
I can't control the temperature in my thermostat. How can I manage the thermostat.?
Nest Thermostat not heating after adding C-wire
Early this summer I had to add a C-wire to my thermostat because the battery kept dying while running AC for an extended amount of time. Now that it is fall, I turned the heat on and it's not working. I'm not receiving any errors, it just isn't heati...
Resolved! New Nest only works when I disconnect the c wire.
Originally kept insisting I need the C wire (which had been tucked under some electrical tape) so I connected the C. From there on out I had error 298, no power. Spent hours trouble shooting through the help sites but no help. I disconnected the C wi...
