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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4529 Views
  • 0 replies
  • 5 kudos

Heat link Dead

Hi There - I’m getting error message H71 - but heat link is dead - no lights and unable to reset. Have had no power/electrical/heating issues or work done. The set up has been working fine for the past 2 years and I have no idea what has happened. Po...

Failures in Nest 3rd Base Plates

I have 5 Nests installed. All have common connection (from the AC side). I had to buy 2 spare units and replace 2 base plates due to a failure that starts as a chatter in one heating circuit (W1 and W2, both chater but not at the same time, all at ra...

doriteich by Community Member
  • 2565 Views
  • 9 replies
  • 4 kudos

Nest Sensor - It's Lost!

I have a sensor for my Nest thermostat that is somewhere in my home. It was installed and linked with my thermostat several years ago, and still shows on my app.The problem is that I cannot find it. . . I think a houseguest may have moved it at some ...

EJD440 by Community Member
  • 775 Views
  • 6 replies
  • 1 kudos

Temperature resets

Several times I’ve turned down the active temperature because I don’t want the heating running and then when I check an hour or so later it’s come on again With prices as they are I can’t afford to have this happening- perhaps Nest will pay the diffe...

Pauline1 by Community Member
  • 367 Views
  • 3 replies
  • 0 kudos

Geofencing radius

How can we change the size of the geofencing per Google? If I walk out to my barn it thinks I've left home because the radius is so small. Is there a way to correct this?

Preheat fails to update with cold weather

How long should the Nest take to relearn preheat times when the exterior temperature drops? We've had a number of days of really low temp, and it remains too cold in the morning after being set back to 58 over night. Time-to-temp says "ready". Max du...

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