Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
heatlink
Hi, My heatlink is not working. H71 error. Dead as a dodo. Tried all the restart options. Can you send me a new one? Purchased Feb. 2020
Nest v3 update … current version 5.9.5-2
My nest is not able to update beyond 5.9.5-2It says no updaye available.What am i doing wrong?
Stupid hole under nest thermostat. Do NOT stick a pin in this!
I was so stupid and I did. Now I can't get the thermostat to connect. Removing the batteries does nothing. The only thing that is happening is a white square flashes onto the screen. I don't know if anyone knows how to fix this or if I'm going to hav...
3 Nest Learning thermostats not connecting to same home.
I was able to individually connect the nest thermostats to different homes but once I try and connect an additional thermostat to the same home of another, it will not work. The error message says it is not able to connect with the assisting thermost...
Nest Thermostat Not Cooling
I just installed two generation three nest learning thermostats. We have a geothermal system. Our AC worked fine before with the prior thermostat but now it’s not cooling. Below is the picture of the prior wiring configuration. I replicated this exac...
Nest Learning not connecting or finding WiFi
I have done all the trouble shooting, restarting device, apps, wifi, and cannot get my Nest to find any wifi. I heard it could be a chip issue. How do I get a new device. This is a 6 month old device in a home that I just moved into. Is there a phone...
My replacement link has expired
My Nest thermostat (less than four months old) died. I was sent a link for a replacement but this has expired. Can't get through to customer services. Help please
Heat not working
Hi I switched from GE zone line from GH GL to be the following configuration from recommendations from this community @Patrick_Caezza Blue - B to OBOrange - GL to GGreen - Gh to Y2 (set2nd-speed fan)Yellow - Y to Y1White - W to W2/AUX (set as AUX hea...
Nest thermostat does not work
I’ve spent months on chat with support trying to get my thermostat to work. Still doesn’t. Every day my thermostat will decide what temperature my house is at. When I’m at home I feel and watch it change. When I’m gone it will drop it down as if I’m ...
Nest Thermostat - E23 error - no power to red wire
Yesterday, an electrical contractor provided by Duke Energy replaced my outdoor electrical panel. It was a part of one of their programs to replace the older panels in our neighborhood. Before they started working - everything in the house (ac and he...
