cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Help Center

Forum Posts

Start a conversation

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4666 Views
  • 0 replies
  • 5 kudos

Aux heat only on at night

we had geothermal and nest installed a year ago or so - everything worked fine last winter. I’m now having an issue where auxiliary heat is not turning on during the day, but does so at night, even though we are below 10 degrees outside during the da...

scullen32 by • Community Member
  • 128 Views
  • 0 replies
  • 0 kudos

thermostat

my heater start and stops every 15 minutes , how can i make it start so fast, can i make it wait that the temperature is more than one degree difference

Steve44 by • Community Member
  • 134 Views
  • 0 replies
  • 0 kudos

No RC Power to thermostat

Noticing that my boiler is shutting off after three minutes of use and then just turns back on. When looking at my nest thermostat, I can see during the times that it shuts off that is shows the error for no power to rc wire. Then after about three m...

Best thermostat not following set schedule

I have all eco features off and home/away off. My schedule is set to go down to 67 at night and up to 71 in the day. It’s currently 64. Why is this happening? The temperature should be 71, it shouldn’t even get as low as 64!

BHS by • Community Member
  • 186 Views
  • 0 replies
  • 0 kudos

Nest temperature sensor

Nest predefined intervals for sensor activation include a 10 hour "night" block (9pm - 7am). When I get up in the morning at around 6am the bedroom (where the sensor is) is comfortable and correct (65 degrees) but the kitchen (where the thermostat is...

Thermostat adjustments

Is it harmful to the thermostat to switch daily from Heat to Cool? Texas weather changes from hot to cold almost every day or overnight!

Cjohnson by • Community Member
  • 182 Views
  • 1 replies
  • 0 kudos

Nest 3rd Gen - Faulty Heatlink

Hello - I too am having similar issues with a Nest 3rd Generation Heatlink. I have checked 240v present to the incoming terminals and have done a reset to no avail on the button on the front. There are no LED lights on the front and no heating curren...

djc007 by • Community Member
  • 383 Views
  • 5 replies
  • 0 kudos

whole house heating

I think i have a learning thermostat, not quite sure though. I have the only thermostat in my room and for me it works fine and i just control the temp up or down for the heating area around me. However the downstairs radiators are cold i am told (i ...

AliCairns by • Community Member
  • 145 Views
  • 0 replies
  • 0 kudos

Nest heatlink faulty

The heating in my house is not working, the heat link has no lights and is unable to repair with the thermostat. There is 240v at the heat link so I’m confident the fault is with the heat link itself. The Nest was purchased just over two years ago. I...

MB95 by • Community Member
  • 297 Views
  • 3 replies
  • 0 kudos
to vote
Labels