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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4001 Views
  • 0 replies
  • 5 kudos

Nest Thermostat 3rd Gen Battery Replacement

My battery needs to be replaced in nest thermostat 3rd gen., ive only had it for 4.5 years, battery will stay charged for about a week and then the thermostat shuts off, had an hvac company come out thinking it was the heater, but everything tested o...

jper4760 by Community Member
  • 1432 Views
  • 6 replies
  • 1 kudos

Resolved! Factory reset

We have a Nest Thermostat with a reflective face. My wife was trying to change the temp setting and accidentally chose setup/factory reset settings. Now it just shows " Continue setup in the Google Home App". It does not respond to the touch ring any...

Devass515 by Community Member
  • 11086 Views
  • 18 replies
  • 1 kudos

w5 Error Persisting

I have been fighting the w5 error on my thermostat for months. I have had to reset it daily, as it refuses to stay connected to my network. I am very frustrated with this device. Does anyone know how I can fix this? I have followed Google's protocol ...

JRatcliff by Community Member
  • 213 Views
  • 1 replies
  • 0 kudos

Customer Service - Notice all threads are locked

I have gone ahead and copied/pasted and saved an entire conversation with the Google/Nest Support team on my computer. I would bet my house that so many of you have dealt with the worlds worst customer service team like I have and then come to find o...

Google nest thermostat compatibility

I am looking to upgrade my current thermostat to a Google Nest and am checking for wire compatibility. My current thermostat is a battery operated Honeywell DT90. When removed I have a circuit boardA x B y Cwith a wire going into A and one into B. I ...

Sam92 by Community Member
  • 226 Views
  • 1 replies
  • 0 kudos

Post Migration Issue logging in

I was forced to migrate from my Nest login (which I've had for several years) to Google login. Now when I try to actually log in from the Google Home App, it says that I can't access with my G-Suite account. Which is the only one I have. So I now can...

Rwell by Community Member
  • 134 Views
  • 0 replies
  • 0 kudos
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