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Nest Thermostats

Blog Posts

Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16148 Views
  • 0 replies
  • 6 kudos

Please attach display to its base

Good morning, I am running into an issue with the thermostat. I have had it for a few years now and it was operating well. yesterday my wifi dropped and Next got disconnected. Once I restored the WIFI, Nest did not display the temperature or allow me...

Tanilio by • Community Member
  • 1313 Views
  • 3 replies
  • 2 kudos

No air conditioner

Working yesterday today no display no air conditioner 

MLH1 by • Community Member
  • 830 Views
  • 7 replies
  • 0 kudos

no refund

Like many people I have had no success in getting a refund for a repaired google nest thermostat. When getting a thermostat repaired you have to pay for the engineer and the component parts upfront and then supposedly you get the money back in the fo...

nige1 by • Community Member
  • 766 Views
  • 4 replies
  • 1 kudos

Hot water issue

Hi, I've just had the nest installed. The heating element seems fine but the hot water won't come on unless I turn the heating on/up. It's a combi boiler so I believe the hot water should just come on, on-demand. Does anyone know how to solve this is...

Hot water not firing boiler from Nest

Morning, my heating works fine on the schedule as does boost and the screen goes orange - the schedule doesn’t work on the hot water neither does it boost - the screen stays grey and the app and thermostat say on but the boiler doesn’t fire - I have ...

Whatola79 by • Community Member
  • 298 Views
  • 0 replies
  • 0 kudos

@Nest Thermostat - help setting up app on new cell phone

Hello, I have purchased a new cell phone and need help setting the thermostat up to the app. The app asks me to enter the "Key" and the instructions the app gives me to find the key does not display the key. It says to go to the nest app screen on th...

MC53 by • Community Member
  • 1205 Views
  • 5 replies
  • 0 kudos

Presence sensing won't update to new phone

I had a Pixel 3a when I initially set-up my Google Home ecosystem with Nest thermostat. My wife and I both got Pixel 5 recently, and mine will not update to the new phone. Wife's 3a was smashed and she did a new set-up, then Google Home had her new p...

Fireguy50 by • Community Member
  • 1108 Views
  • 7 replies
  • 0 kudos

Condenser turning on and off

Everytime I set a temperature on my stat, my condenser turns on for 5 mins then off for 5 mins. It does this until I reach my designated temp. I thought it was the pressure in the line set, but just had that adjusted. So I put the stat in test. My AC...

Lilguges by • Community Member
  • 649 Views
  • 3 replies
  • 0 kudos

Heatlink inoperative, no LED and H71 error on app

Hello, Today I received an email stating that the wifi link to my heatlink has been disconnected. Having checked I have noticed that the LED light is off and does not respond to the central button being pressed. I have two other heatlinks in the same...

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