Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest Wi-Fi issue
It used to connect to Wi-Fi but now It was not. I had tried so many times to reboot, restart, and nothing worked. I Installed this system not even 1-year yet. What's happening now? How can we fix it? How can I get a new one instead?
Nest thermostat stuck on
My nest 3rd generation has turned on the hot water valve and it won’t turn off. I’ve tried a reset. The only way to turn it off is to disable the option completely in the nest pro section?
W5 error and tried all of the recommendations
My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. From what I am reading it...
Switch to this phone
Google home, if I enter the menu "detects the presence of people from the phone" it always gives me "switch to this phone". I follow all the wizard successfully. I go out I come back and gives me again "switch to this phone".I don't understand why.Th...
Compatibility check
will our nest learning thermostat work with this system? It is a heat pump system. Currently right now I’m not getting any power to the nest thermostat by plugging in the C and R wire. There is only two wires but the old system had a bridge/wire in...
Reconnect Nest Thermostat to wiFi
Hi, after power outage,Nest learning thermostat, can’t connect to wifi.
Wiring compatibility
Hi,we have a rheem thermostat(RHC-TST401MDMS) with the wiring shown in pics. As shown in pictures a blue wire is connected to V (PWM Output). Need expert advice if google nest is compatible with the wiring shown in pics and where should we connect th...
Heat link
Heat hive has stopped working out off the blue. Power going into the hive unit but it is dead. Tried all troubleshooting solutions and still nothing. Is there a fault with the product that can be fixed
Nest Won't Turn on AC
Works fine for heat but when trying to turn on AC, AC compressor starts then immediately turns off. Thermostat reports "delay." This is the first time we have tried to cool as Nest installed during the winter. Hearting works perfectly.
Nest thermostat display stuck on the google "G" screen
Cannot reboot, reconnect nest thermostat to the internet. Screen on device only shows the Google G logo. Ring on the device does not respond. So can't go through reconnect steps.
