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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21839 Views
  • 0 replies
  • 6 kudos

Error message in app

My nest temperature sensor went off line. Now when I try to reconnect the sensor, a message keeps appearing saying “The app had trouble connecting to the nest service. Try again”. It will no longer recognize or connect for that matter, the sensor. Af...

Ronbo0032 by • Community Member
  • 2041 Views
  • 6 replies
  • 0 kudos

Resolved! says it’s cooling but it’s actually heating

Just wired everything correctly yet when I turn the air on it heats instead. Our system is a heat pump and there is multiple zones not sure if that’s an issue. Anyone have an idea on what to do next?

Nest not finding Wi-Fi

It used to be connected just fine and suddenly stopped being able to find the Wi-Fi. Nothing changed and all other devices on my network have no problem finding it. I have reset, deleted and re-added, and already tried all the troubleshooting steps w...

Jodie51 by • Community Member
  • 677 Views
  • 2 replies
  • 0 kudos

Tripping breaker

We have a strange issue that started this winter. Whenever we are away for more than 4 days we set Nest to 10C. The day we plan to return we then remotely resume the programming to heat the house back before we return home. Three times now this winte...

kbeaud79 by • Community Member
  • 2074 Views
  • 2 replies
  • 0 kudos

Nest thermostat batteries always low

I have had my nest thermostat installed for 2 weeks. I has preformed well, however, I have had to replace the AAA batteries 3 times! It seems to have central power because it powers up without batteries in the device. Looks like the wall power is a c...

factory reset without base?

I have two new NEST gen 3 thermostats. set them both up, one upstairs and one down. Two separate systems. They worked fine for 3 weeks and all of a sudden the one downstairs says it can't find the heating and cooling wires. tried connecting them agai...

brysk by • Community Member
  • 1971 Views
  • 2 replies
  • 0 kudos

A/C not working

The unit was working perfect with the only thermostat we installed the best thermostat and it was working great until a few weeks later. We agent to check the system and noticed that cold air option on the app or the thermostat was not available. We ...

Heat link

Heat link has totally stopped working.. no lights nothing mains power all ok so it's not that...

TRH by • Community Member
  • 722 Views
  • 3 replies
  • 0 kudos

Resolved! Can I disable the Occupancy sensor in a Nest Thermostat E?

My thermostat is in the living room and I work elsewhere in the house. If I stay out of the living room for a while the thermostat set point lowers automatically and I get cold. I want to maintain the proper set point while I'm home but not in the li...

Shot by • Community Member
  • 7781 Views
  • 11 replies
  • 1 kudos
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