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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 21773 Views
  • 0 replies
  • 6 kudos

Nest not providing heat

I had an hvac professional install the Google Nest Thermostat last night. When set to heat, only cold air would blow. However, with my existing (non-smart) thermostat, the heat does work. I do not believe I have a dual-fuel system because I do not ha...

becc930 by • Community Member
  • 251 Views
  • 1 replies
  • 0 kudos

Nest Thermostat Wifi Connectivity

Why does my thermostat randomly go offline when my Wi-Fi still works in the home? Sometimes for hours at a time, Yet we can use our WI-FI on other devices a without any issues whatsoever. It comes back on randomly without us taking any remedial actio...

RogFletch by • Community Member
  • 409 Views
  • 4 replies
  • 0 kudos

Wiring Questionc- 2 W2 wires

I have a AC Unit with a Heatpump and I am having trouble figuring out what to do to the extra wire, right now Heat is working but might not be Heating enough And cool mode its pumping hot air. The old unit had the following wires:W2 - 2 wires connect...

DIYNewbie by • Community Member
  • 245 Views
  • 1 replies
  • 0 kudos

Re: Selling your home along with a Nest Thermostat?

Hi, I have just moved into a property with a nest thermostat and a heat link. I can’t get the two to connect to each other, nor can I get the code for the thermostat to connect it to the app. Is this an internet issue? My WiFi is getting turned on on...

RandA by • Community Member
  • 810 Views
  • 8 replies
  • 0 kudos

Aux heat not kicking in until 5-6 degrees lower.

It seems like my aux heat does not kick in until it gets 7-8 degrees below my set temperature. I wake up some mornings and it’s 62 in the house and the thermostat is set to 67 per schedule but it’s just using regular heat. I know the aux heat works b...

Nest often decides I'm away and goes into Eco Mode

I have had my Nest installed in my home since 2019 when I installed a heat pump. For the most part it has worked beautifully. However recently, in the last few days, it seems to want to go into "Away" mode, even when I'm home. Specifically today I wa...

Resolved! W5 Error - No response from Support

Hi, New member. Can anyone please advise. I have a Nest Learning Thermostat 3 which I have had for around 18 months. I am getting a W5 error and it is not connecting to any network, despite all the trouble shooting. I am trying to reach out tu spport...

ricky8r by • Community Member
  • 250 Views
  • 1 replies
  • 0 kudos

Smart thermostat thinks there is a y2 plug in when there’s not

As the title says, the nest thermostat think there’s a y2 stage 2 cooling plugged in when there is not. I have reset to factory defaults twice and did the configuration through my app even omitting the y2 connection but thermostat still thinks there’...

nloving by • Community Member
  • 249 Views
  • 1 replies
  • 0 kudos

Wiring issue with heat pump

I have a seven wire system my 1st stage and second work fine but my cooling will not. The unit seems to be blowing the cold air up and out of the condenser. I have a picture of my old thermostat wiring but can't upload it. I called an AC company and ...

Mykol by • Community Member
  • 573 Views
  • 6 replies
  • 0 kudos
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