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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4637 Views
  • 0 replies
  • 5 kudos

Cooling schedule not working

Hello, my nest thermostat is not cooling per my set schedule. At 430pm it should begin cooling from 80 degrees to 76 degrees but when I arrive at home it's still showing 80+ degrees as ambient inside temp. Screenshot of my schedule if there is someth...

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Kavan by Community Member
  • 171 Views
  • 3 replies
  • 0 kudos

Resolved! Unenroll Rush Hour Rewards

I NEED to unenroll Rush Hour Rewards. i called my provider SCE and they said I need to contact thermostat company and they gave me the contact number 855-469-6378 which is no longer in use. So I contacted via online and I am holding like almost 30 mi...

eiphyoe by Community Member
  • 3104 Views
  • 21 replies
  • 5 kudos

Tstat not sensitive enough

The AC stays on too long and house gets too cold. And after it finally shuts off the AC the house gets too warm before it turns on AC again. Seems like the tstat is not sensitive enough. What to do?

Bob77 by Community Member
  • 164 Views
  • 3 replies
  • 0 kudos

Nest Wiring spots

My existing thermostat has spots for "Rh and Rc" and are both used. The new Nest only has an "R"Can I not use this Nest with my system? 

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W5 error no customer support.

Our nest thermostat had been working flawlessly for >1year. It disconnected from our Wi-Fi in May 2023 and can’t be reconnected. Have done all rest steps to Wi-Fi and to thermostat. Nothing helps. I can’t find a way to contact customer support. To wh...

DaveP0953 by Community Member
  • 327 Views
  • 5 replies
  • 0 kudos

Temp autochanging

My nest keeps changing the temperature to sixty eight degrees and i'm freezing. I normally keep the temperature set between 71 and 70 for the last couple of months, the temperature keeps changing on its own to 68 to 71, and I'm absolutely freezing in...

Arajamin by Community Member
  • 184 Views
  • 3 replies
  • 0 kudos

Nest compatibility

I’m trying to check if my current thermostat is compatible with a nest  

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HankyA by Community Member
  • 205 Views
  • 4 replies
  • 0 kudos

Add new nest thermostat

I have already a nest installed but when I tried to add another one it says a W or Y wire need to be install

A320drv by Community Member
  • 169 Views
  • 3 replies
  • 0 kudos

Error code e299

Have error code e299says to contact customer support how do I resolve this problem

Brucev by Community Member
  • 698 Views
  • 4 replies
  • 0 kudos
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