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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3991 Views
  • 0 replies
  • 5 kudos

Resolved! Thermostat suddenly said offline, now can't get an entry key for app

Yesterday I went to my iOS app to turn the heating up and my nest thermostat showed as offline. Because I sometimes use home.nest.com in a browser to control the heating when using my laptop I looked on that too. Same thing.I ended up completely fact...

mfin by Community Member
  • 1066 Views
  • 8 replies
  • 0 kudos

Nest history

History was working now when I go to history it just says "No Usage" in the app. If I expand the day then it showed some usage. Tuesday the correct usage but not correct for Wednesday. When I check it at the thermostat energy usage is there. It’s the...

PK52 by Community Member
  • 670 Views
  • 7 replies
  • 2 kudos

Temperature controlled fan only mode

I have a gas furnace without air conditioning controlled by a Nest learning thermostat. I'd like to run the furnace fan without heat when the temperature reaches a set level. I can run the furnace fan on a schedule, but my house gets hot at different...

richardc by Community Member
  • 301 Views
  • 3 replies
  • 1 kudos

Neat Thermo has worked & now isn’t pls help

I have had both my nest thermo’s for about 1 1/2years. All was fine and now one works and shows cooling in history as expected. The other shows no cooling history, but I am able to make it cool when I adjust it via the app. I ran it from the app 4 da...

Nestaway by Community Member
  • 218 Views
  • 3 replies
  • 0 kudos

Nest thermostat (not learning thermostat)

I executed a factory reset, and now my thermostat cannot connect…..consistently fails in the google home app.display says “ complete setup in the google home app”…..but consistently fails

Is this compatible with Google Nest?

 The compatibility checker was asking for a wire labeled C. All I see is one labeled G. Is this ok to use and where do the wires go. I have W, R, G, B, Y

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RFarris by Community Member
  • 308 Views
  • 6 replies
  • 0 kudos

Frequent battery replacement

Model GA01334-US I've had to replace the alkaline batteries 2x since January's install. Is this normal? Or is it faulty? This model does not have rechargeable batteries.

PetieZ78 by Community Member
  • 205 Views
  • 4 replies
  • 0 kudos

Can’t switch heating of

We’ve controlled our heating without any issue for 5 years using Nest thermostat. Not changed any settings. This week heating is coming on full blast throughput the day and night even when Nest heating mode is off. Usage on app says no usage even tho...

I am confused on what I am safe buying.

I'm reading Google is discontinuing Nest products. So I'm assuming Google's thermostat won't be around long? I read where Google says it's too hard to update hardware, software incompatibility so they are just discontinuing all the home products. Is ...

HmmmYeah by Community Member
  • 244 Views
  • 5 replies
  • 0 kudos
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