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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4503 Views
  • 0 replies
  • 5 kudos

Showing offline after last software update

My thermostat started going offline often after the last software update on March 3rd, 2023. No changes on my network devices, I haven't changed the router location or the thermostat location. I noticed some people reporting similar problem. Any idea...

Not connecting to Wifi

Hi Guys.Don't know if this is the right place to contact Google...My Google Nest is no longer connecting to WiFi. I've followed all of the troubleshooting procedures and still nothing. I've only had the thermostat since December, really disappointed ...

Rach27 by Community Member
  • 246 Views
  • 5 replies
  • 1 kudos

Nest 3 gen thermostat. Hot water not working

Nest, third-generation thermostat. Hot water not working. Heating working normally. Continuity test and heat link. all working normally. Hot water does not respond either to app or to schedule commands. App turns red, heat link ‘clicks’, boiler does ...

Heat link is dead

Hi My heat link is completely dead very suddenly. There is no LED light on the heat link and I've tried to reset it. I have checked the fuses and there are no issues - I have a second heat link beside the dead one for different rooms in the house and...

hmferris by Community Member
  • 237 Views
  • 3 replies
  • 0 kudos

Nest Thermostat wiring

Please can someone Help, i am having difficulties put up my Next thermostat. so; I have a MySon (Neostat) on my wall , i want to replace it with Nest 3rd Gen thermostat. The wires that are connected to myson, are A1, A2, L, N, RT(not connected) I bro...

Jahmoys by Community Member
  • 286 Views
  • 5 replies
  • 0 kudos

Forgot pin to thermostat no wifi access

Hi,I’ve forgotten my password to unlock the thermostat and have no access to wifi to unlock on the app, I can see the techinalinfo file when connected to a laptop.

Jimmy_T by Community Member
  • 230 Views
  • 3 replies
  • 0 kudos

Thermostat, iOS app and web has started showing “no usage”

A few days ago, the Nest app started to display “no usage” every day - which is incorrect, as if clicked on, you would be show the usage over the day. The nest website does same. The thermostat itself also says “no usage” but clearly displays usage d...

DanBmthUK by Community Member
  • 199 Views
  • 3 replies
  • 0 kudos

Google thermostat

Hi my thermostat is a year old and now it keeps giving me power error. I called Google and I’m told it’s my ac but it is not.

Raquel123 by Community Member
  • 219 Views
  • 5 replies
  • 0 kudos
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