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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4536 Views
  • 0 replies
  • 5 kudos

Thermostat and app issues

My iPhone says the Thermostat is offline but the thermostat says it is connected. How can I resolve this?

Re: thermostat locked.

So a month ago I posted on here that my nest thermostat was locked, I didn’t have the code or the app. Markjosephp provided some advice, I completed a form and was told that I would be contacted by email to help resolve the problem. No email arrived....

mulligan by Community Member
  • 792 Views
  • 16 replies
  • 0 kudos

Temperature Differences

Hi, Got a Nest 3 for Christmas and about to toss it in the garbage. Set it for 72 during day starting at 6 am and 68 at night starting at 10p. There is a sensor on the same floor. During the day the heat will drop down to 68 degrees, then jump up to ...

cmzotti by Community Member
  • 409 Views
  • 9 replies
  • 0 kudos

Resolved! Nest Power Connector compatibility

Hello! We have a Nest 3rd Gen and it intermittently gives problems because the battery depletes. We don’t have a C wire running to the thermostat so I believe the solution would be adding the Power connector to our furnace wiring. Before doing so I w...

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Google Nest Thermostat

Need help figuring out if my Google Nest 3rd generation learning thermostat is compatible and can be wired 

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Heatlink isn't working.

My Heatlink has stopped working. It still has 220v going to it, bit it has no internal light on. I can't reset the Heatlink. I am getting a h72 error code on Google Nest thermostat controller.

pvdmac by Community Member
  • 237 Views
  • 2 replies
  • 0 kudos

Nest thermostat won't connect to Google Home

Hi,I've recently received a replacement Nest Thermostat due to a fault with my old one where it lost WiFi connection. The replacement connected straight away and was added to the Nest app without any problems. Unfortunately when I try to add it to Go...

BenA by Community Member
  • 423 Views
  • 5 replies
  • 0 kudos

Resolved! Heat blows when AC is selected.

I have a heat pump, the heat works fine. When I select AC it still blows heat. Here is a picture of the original wiring and the nest wiring. I put all the same wires from the original unit to match up to what was on the nest.   

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McAwesome by Community Member
  • 480 Views
  • 6 replies
  • 0 kudos
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