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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3998 Views
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  • 5 kudos

Heating comes on at night even though nest stat is off

 My heating comes on randomly at night even though the stat is actually set to off and showing off. I have switched off all the automation in the app but it still does this. Just last night the radiators were on at 4am but checking the nest app, it w...

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Midds by Community Member
  • 327 Views
  • 5 replies
  • 0 kudos

Heat link light off

hello,i live in France and installed a Nest 3 ieme generation thermostat 2 years ago (gift from my parents). Since yesterday morning, error code H72 on the Thermostat and I find that my heat link has no LED. I tried to reset it several times but alwa...

samya by Community Member
  • 194 Views
  • 4 replies
  • 0 kudos

Wiring setup

Hi setting up nest learning thermostat gen 3. On wiring have a green,yellow, white and a (red and black at rh position with the black connecting to Rc). Through a jumper wire. So question.. do i connect the red to the “rh” point and leave the rc open...

Painting wall where Nest Thermostat installed

After patching wall where i installed Nest Learning Thermostat (3rd Gen), I took off the display unit to paint the wall. I left the base unit on and put painters tape around it. A bit of paint got through the tape onto the black rim on the base unit....

Password reset not working

I was somehow logged out of my Nest app and can't get back in. My login has always been saved in my phone, and I've never changed it. Now it's saying my password is incorrect, and nothing happens when I hit Forgot Password (yes I've checked my Spam f...

Blower in but no heat (no flame)

My home thermostat wiring only has 3 wires. W1, Rh and Y. Nest thermostat was sorta working. It was also turning on my air conditioner…..it’s -10C here. But the real problem is that it calls for heat and immediately turns on the blower fan but the fu...

New Nest won’t connect to App via Bluetooth

Hello, I just got two brand new Nest Thermostat. The Home App seeks to connect to the thermostat via Bluetooth but doesn’t find it. So I cannot add this device to my Google Home App. I tried with both to no avail so it’s unlikely a hardware issue. I ...

Vincent1 by Community Member
  • 268 Views
  • 5 replies
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Resolved! nest thermostat snow

my Honeywell pro thermostat: Y,G,C,O/B,AUX(W2),Rnest Thermostat:Y,C,W,G,R,*OB Question is, where do I put the W2 from old thermostat to nest thermostat ?oldnest thermostat

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schnauzer by Community Member
  • 432 Views
  • 7 replies
  • 0 kudos

Strange symbol!

I have a 3 rd generation Nest thermostat , had it about 3 years, which has given me some problems, , with some help and a factory reset seem to be resolved.However, today a new not seen before symbol appeared, the heating was off, outside of the sche...

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Can't see entry key for second phone

I have set up a second phone which can be seen on Google Home. When I try and set up Nest on 2nd phone it says go to thermostat setting and find entry key. When I go to the correct screen on the thermostat it doesn't show me an entry key. It did show...

Pgaudit by Community Member
  • 690 Views
  • 17 replies
  • 0 kudos
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