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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4704 Views
  • 0 replies
  • 5 kudos

Nest Thermostat Won't Heat to the Set Temp

Hi all,TL; DR: In my oil fuel forced air system, the thermostat failed to heat the room as it shuts off the forced air fan too early. Issue is temporarily resolved by manually turning on the fan when heating.Long story begins:Quite recently our Nest ...

rookie by Community Member
  • 444 Views
  • 4 replies
  • 0 kudos

Compatability and correct wiring

Having difficulty with nest telling me where to put the wires. Here is my old thermostat: We have a heat exchanger for the AC on the outside of the house. Does this mean I have a heat pump? Thanks  

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Lever3000 by Community Member
  • 418 Views
  • 8 replies
  • 0 kudos

Help please nest e thermostat

Hi,I am thinking of buying the thermostat e.Currently my thermostat is located in the hallway which is a lot cooler than our living room.If we want it to be 18 degrees in our living room we change the stat to 18.The living room can be 18 degrees (we ...

ntj1971 by Community Member
  • 118 Views
  • 0 replies
  • 0 kudos

stat telling me no power at C

stat tells me power wire is not connected to C. with volt meter i have 26 volt at RH & C at sub base. These wires are home run back to equipment to transformer.

mhughes2 by Community Member
  • 188 Views
  • 3 replies
  • 0 kudos

No Usage and Thermostat keeps restarting

Hi, can anyone help? My Google Nest thermostat keeps restarting randomly. I have reset it a few times checked the connections which are all good and reset my router but it still keeps doing it? Also when I go on the nest app it says no usage however ...

Keefey94 by Community Member
  • 466 Views
  • 7 replies
  • 0 kudos

Heat link not working

My heat link has stopped working and no power is showing. The unit is a couple of years old. I’ve heard it’s a common problem?Any advice?

Formal complaint

How do I make a formal complaint regarding my heat link. I have just spent 3 agonising calls at 1 hour long doing troubleshooting after troubleshooting as heat link is not working for my hot water system, app shows the water heating as off but the bo...

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