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Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 25758 Views
  • 0 replies
  • 11 kudos

Cast stops after 30-40 minutes

I have been using chromecast (the dark gray one) for several years. I use to cast from Safari as there is a webpage that hosts spinningclasses. To do that I have used the app called Momocast. All of a sudden the cast stopped after about 30-40 minutes...

loganm by • Community Member
  • 2802 Views
  • 7 replies
  • 0 kudos

Resolved! Randomised mac address issue

Hello.I've recently bought a Chromecast to test on our school.The only internet we have to connect this device to, requires us to preapprove the MAC adress, before it can connect.But since the device by default connects with randomised mac adress, th...

VinSko by • Community Member
  • 534 Views
  • 1 replies
  • 0 kudos

Unable to update Chromecast HD

I get a popup message that there is a new update (STTL.231114.004).However, whenever I try to update it, it downloads and runs the verification, but as soon as it starts installing, the process abruptly stops and I get an error message saying "Couldn...

Milan-s by • Community Member
  • 1681 Views
  • 7 replies
  • 0 kudos

Google chromecast lag horrors

I'm having a horrible issue with the newest ChromeCast 4k. I have tried to close the apps each time I use one and go on to another. I have tried updating the firmware. I have tried restarting the device. I have tried checking my wifi, which is extrem...

Ryancayce7 by • Community Member
  • 17701 Views
  • 2 replies
  • 4 kudos

Resolved! Cast option not showing

I have been trying to cast YouTube from my IOS but the Chromecast device will not show. I will then try on my MacBook but the icon to cast doesn't even appear on the videos. I factory rested the device. I have deleted the app on my phone and reinstal...

tlxmg by • Community Member
  • 5375 Views
  • 1 replies
  • 0 kudos

JBL Live 660NC won t pair with my google TV chrome cast

Hi, I can see my headphones in the bluetooth menu but when I try to pair I get can't pair each time.did factory reset already and the turn on off but still without result. I saw some similar problems here but no real solutions.Anyone to the rescue? t...

DavyDL by • Community Member
  • 803 Views
  • 3 replies
  • 0 kudos

Center Button on the remote not working correctly

Hi,Don't know if I'm in the right place, I search a lot but impossible to contact Google to use my warranty on my Chromecast. The remote doesn't work well after only 2 months. Center button don't work anymore. It's a "physical" problem, so I just wan...

rumm-didi by • Community Member
  • 412 Views
  • 1 replies
  • 0 kudos

Resolved! Ethernet Adapter for Google Chromecast with google TV 4K

Hi All, I'm desperately searching for a solution to get Ethernet on one of my chromecasts. I'm running an Emby media server on a Synology NAS 218+ but due to wifi data transfer issues (really strange that the chromecast doesn't get good wifi, since t...

Max6x6x by • Community Member
  • 3632 Views
  • 3 replies
  • 0 kudos

Google's dirty little secret

The Google TV remote constantly disconnects from the dongle. Google knows this issue exists. They refuse to validate it. Don't buy a Google TV. This is not acceptable.

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