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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 268 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27174 Views
  • 0 replies
  • 12 kudos

Google TV Streamer + Panasonic OLED = green and purple HDR10+ content

I just bought my first own TV due to moving Panasonic TX-55MZ800B (oled), ant because it's running old Android TV I got Google TV streamer 4k to make it smarter. Fired up some movies to finally see for myself what is this whole "HDR" and apparently H...

Resolved! I want to connect a game pad to my Google chrome cast

I want to connect a game pad to my Google chrome cast, I want to be sure it's can work before I invest in the game pad I already have game and using the remote is not fun I want to see if i can connect a game pad via Bluetooth. I was able so see this...

israelOla by • Community Member
  • 551 Views
  • 2 replies
  • 0 kudos

Disney Plus video low quality

Have you ever had disney+ 4k on your Google Chromecast 4K With Google TV?Have you been playing 4k movies with your disney+ then one day it decided to limit to 720p, even though 4k option appear on the list? Then after restarting the device, now it on...

GolRouge by • Community Member
  • 953 Views
  • 1 replies
  • 0 kudos

Plex Audio Format Support

I recently upgraded from a Chromecast with Google TV 4K and when i attempt to play Dolby True HD 7.1 content from my plex app the media will stay frozen and will not play. Additionally when i try to play DTS Master HD 7.1 content it will play but the...

the3saint by • Community Member
  • 466 Views
  • 1 replies
  • 0 kudos

Re: Unable to commect Google Account with Google TV

I am also having a sign in problem. The last step asks for an account verification. I enter my email, password and phone which is received as correct. It then says I will receive a text notification to my phone number along with a 2 digit code. I do ...

SR6 by • Community Member
  • 121 Views
  • 0 replies
  • 0 kudos

Can't Find Freeplay in Apps with Google TV Streamer

I have a Samsung TV, which I previously used with an Apple TV box. I removed the box and deleted the app, then followed the directions to set up and use the Google TV Streamer. I can see and use everything else, but I cannot find Google TV Freeplay i...

Resolved! Unable to "hide" two purchased movies in Google TV Library

I have Google TV on two devices: My kitchen TV and my media room TCL 4K with Google TV. My practice is to use the option to "hide" movies I have already watched, but for some reason I have two movies that will not hide. (I have dozens of other movies...

Chromecast config

I have difficulties configuring our Chromecast. Not sure about generation, but app. 4 years old, white with remote.Everything works fine during setup, it connects to local network, etc. Finally it wants me to connect/couple to my Google account - in ...

Transmitir video a chromecas y audio a parlante

Necesito transmitir solo video a Chromecast y el audio enviarlo a unas bocinas externas. Realicé el paso a paso de "transmitir/pantalla completa/ fuente/no transmitir audio del sistema" y chromecast se congela e indica error de transmisión, comenzand...

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