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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
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Thermostat wifi connection

I have problem with my wifi on the Google thermostat. I have the Rogers Ignite and I connect the thermostat jus work for 2 days, after 2 days the app show offline. I reset the modem and start work, but jus for 2 more days. I already spoken with suppo...

Replacing Honeywell R/G/Y/W thermostat with Nest

I'm replacing a Honeywell RTH7600 thermostat with a Nest Learning thermostat. The Honeywell only uses 4 wires, Red, Green, Yellow, White. The Nest requires either Rc or Rh. I'm not sure which one the Red wire on my Honeywell corresponds to. My only c...

idickers by Community Member
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Nest Thermostat learning pro

My nest pro thermostat disconnected and now showing W5 error, called google who were very helpful however been 6 days now and still awaiting a pro consultant to authorise a replacement as mine was deemed faulty, fed up of constantly been told they ar...

Setting up a schedule for Nest E

I'm using a Chromebook with Google Home app. I can't find anywhere in the app to modify my Nest E schedule. I can do it with my Iphone with no problem.

Heating won't start

Hello,My thermostat, phone and internet all say that the system is heating, but no heat is coming through. I have been trying to sort this out for several days and I can't fix it myself and am feeling colder and colder ! i went away for several days ...

JaneH88 by Community Member
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Can't set 'away' mode

I have just installed a nest learning thermometer. Seems to be working fine except when i select 'away' and the thermometer doesn't immediately turn down the temperature to the eco temperature.When I look at history, the thermometer switched on at 04...

Nest wiring question

   I am replacing the old Trane 824 with Google nest learning thermostat 3rd generation, but not sure about the wire. Do you mind telling where should black and orange wire go? And also that aux2 which line it should go to with the new nest? Thanks

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Lufog1 by Community Member
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Resolved! Nest thermostat connects through hotspot but not Wi-Fi

My Nest 3rd Generation Thermostat connects to Nest App through my hotspot but NOT through my wi-fi. Other devices that use 2.4mhz connect to my router so it’s not my router. Thermostat sees SSID and connects to internet. The problem is the Nest App w...

Rickr149 by Community Member
  • 1573 Views
  • 3 replies
  • 1 kudos

Nest Wi-Fi W5

W5 error code can not locate network, tried reset, no luck with anything

JC51 by Community Member
  • 853 Views
  • 5 replies
  • 0 kudos
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