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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4517 Views
  • 0 replies
  • 5 kudos

H72 error Message - heatlink not working

Hi, I've had my 3rd Generation nest thermostat for a couple of years, and it has worked like a dream, however the heatlink has stopped working and I receive the error message H72 Heatlink- the power to this thermostat is off. I've checked the boiler ...

jonathonP by Community Member
  • 168 Views
  • 0 replies
  • 0 kudos

Switched carrier

Switched from Verizon to xfinity. Lost alexa ability to control the nest. I tried everything. What can I do?

Dc2logan by Community Member
  • 261 Views
  • 3 replies
  • 0 kudos

Nest Compatibility

What are the U1 wire connections (there are 2, orange and black) on my Honeywell thermostat that I am trying to trade out for a new Nest Learning Thermostat.I don't see the same U1 ports on the Nest. Does this mean systems are incompatible? Photo 1 i...

Honeywell Thermostat.jpg Nest.jpg
KyleR by Community Member
  • 260 Views
  • 4 replies
  • 0 kudos

Can't Add Nest to Google Home

When trying to add the thermostat to my Google Home, GH launches a neat website which directs me back Google Home with instructions leading me back. Almost like a loop but it doesn't move. If I'm not logged into the nest website it will prompt me to ...

Ac compressor won’t turn on

These thermostats are a waste of money!!! Took the time to wire my thermostat up, get everything connected. Than the fan is the only thing that turns on. AC compressor is not working at all. Call professionals out and they told me to get rid of the n...

Bcheg by Community Member
  • 2512 Views
  • 31 replies
  • 1 kudos

Thermostat stuck on "Continue setup in the Google Home app".

I had to do a factory reset on my nest and now it is stuck on the "Continue setup in the Google Home app". I have tried removing the batteries for 24 hours and when I put them back in I still get the same message. Is there a manual total reset?

Grant-K by Community Member
  • 5353 Views
  • 3 replies
  • 1 kudos

Nest thermostat won't stop cooling

My Nest thermostat is set to cool to 76 and registers a temp of 76. The HVAC is running and the temp of the vent air is 62 while the actual temperature around the thermostat is 73. It continues to cool and the temperature continues to drop and all th...

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