Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest thermostat won’t connect to home app
I recently had two nest thermostats installed in vacation home. I created a new Home, connected upstairs thermostat but downstairs one won’t connect to app. The thermostat is connected to Wi-Fi. I’ve restarted thermostat and retried 3x. Any help is a...
Google Nest online compatibility says ok, in the set up it says no
Hey everyone. I have a fairly recent heating and cooling system with seven wires. I have an Rc, G, W, W2, Y, Y2 and C. Online it says it’s compatible with google best. When I go to set it up in the app it says my system is not compatible. Anyone have...
i moved to new home and need to control thermostat. how do i get it on my account?
moved to new house with exsisting nest thermostst. ow do i get it onto my account
No Hot Water
Hi I’m having real problems with my Nest. It isn’t heating the water but works fine for the heating. It seems to work sporadically when the water is hot from the immersion heater. I’ve paid for a plumber and electrician to come out and neither have s...
Nest app history time is wrong
I have nest thermostats and nest protect. When I look at the history in the nest app for any device, the time is wrong in the history. It seems to be about 8h earlier. E.g. Our power went out at 4am but the app shows it going off at 8pm the day befor...
Home/Away Assist
Whenever I leave my home the app never recognises I’m away and therefore doesn’t put the stat into ‘eco’ mode. I am forced to manually change my status in the app but then some time later when I check, it has put me back to being ‘Home’ I’ve double c...
Nest Thermostat Restart Loop & w5
My Nest thermostat gave me a w5 wifi error about three days ago and eventually tried restarting it then after that didn't work I restarted my router, still no luck. So yesterday I tried restarting the thermostat again but now it is stuck in a restart...
What radiator valves to have with 3rd generation nest thermostat
I’m about to get a smart thermostat. As we have google and not alexia I thought I’d go for google 3rd gen smart thermostat. Question is what are the options for smart radiator valves ( going to put them on 6 rads)
Not Getting Heat in all rooms
I have 2 thermostats one upstairs & one downstairs. The upstairs thermostat is in the master bedroom & heats the master & the hallway just fine. However the 3 bedrooms in the hallway are getting very little heat they are freezing..any suggestions?
H73 error nest learning thermostat
I have Nest Learning Thermostat 3rd gen. and Viessman Vitodens 100 boiler. For last 3 years its been connected over OT and worked well. Since about 3 months few times error H73 comes up and says couldn't detect an OpenTherm connection, Check your set...
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