Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
No entry key from Nest Thermostat
I have a 1st gen/2nd Gen learning thermostat. Last night the Nest App on my iPhone lost connectivity to the thermostat. Have done a factory reset and followed all other directions (deleted and reinstalled the Nest app, restarted my router, etc). The ...
No energy usage data on nest thermostat
As above, I have no energy usage data on my nest thermostat going back weeks. I need to know how long my boiler is operating each day which is why I bought the nest in the first place!
Google Nest Thermostat wiring diagram
Can i use a Nest Thermostat with my current wiring ( R, Rc, Yellow, White, Green ) or do i need a Smart Nest Thermostat?
3rd Gen Thermostat battery failure
Hi,Recently my 3rd gen thermostat has not been holding a charge (at first the WiFi stopped working, then it fell into a cycle of constantly restarting), either when connected to the base or when charged by USB overnight. After these issues presented,...
House not heating beyond 52
We are away from the house. App shows house temp is 52. Have had 2 low temp warnings with auto turn on. App shows furnace response to turning on for setting of 70, with slow movement of fan icon. However, no matter how long furnace runs, temp will no...
Power connector for nest thermostat
I have the power connector installed but when I try to do the power connector test it always says it can’t be done at this time. Try again later. I get this message even when heat is not running.
Fan won’t shut off
This is the second best I have installed and am having same issue so thinking it could be a setting that I am missing. When thermostat is off, blower continues to run. How can I fix?
Nest thermostat and Alexa
Why is it not possible to control Nest thermostat from Alexa anymore. It used to be fine till Google bought Nest and now I may as well talk to the wallpaper. Ive tried everything so if there isn’t a solution I’ll have to get rid of the thermostat
Confused about W2 eire
Gas forced air furnace and cooling. I have the model G4CVZ thermostat. My existing wires is R, W, Y , G, C, W2. There is a jumper between RC and R. My issue is there is no place to put the W2 wire on the Nest. Any help appreciated.
Nest Thermostat kicks on AC when it should be heating
Just got a Nest Thermostat hooked it up and in heating mode it keeps kicking on the AC. I have tried several different solutions but nothing is working. Included a pic of the wiring from our previous Thermostat. I had to put the old thermostat back o...
