Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Google nest unable to connect to service? Checked wigi and all but it seems external issue?
Unable to connect to the Nest service. It's been a while so don't know what the issue is and why?
Nest base buzz
The base on one of my two Nest T4000 all of a sudden started buzz even with the thermostat removed. I removed the wires and cleaned the ends and no change. It is a two wire system that has been working for four or five years with no issues. So both a...
Nest Compatible?!
is this system compatible with Nest thermostat? Do I need the Nest Power Connector? Thanks in advance.
Nest Thermostat. I only have a red and green wire. Is this compatible
I have a 1996 boiler with a thermostat that only has a red ( labeled R) and green wire (labeled w). Is this compatible?
how to find the thermostat model number to apply for a rebate
I looking to fill out a rebate application and need the model number of my thermostats. The technical info just says display-3.7 as model name.
Thermostat Warranty
I have attempted multiple time to submit a warranty claim at the below website. Every time I get the following error: Refresh this page and try again. Sorry, there was a problem with the form.Does anyone have a solution to this?https://support.google...
nest heat link box power failure.
Hi, heating came as normal this morning, however went off. Thermostat states unable to sinc with heat link, Heat link has no power. checked power supply all well. Attempted several times to revive without success. Suspect the box has failed. How do I...
Electric companies adjusting my thermostat
Has anyone noticed their thermostat gets adjusted while they’re still home? I’ve come home, turned on the heat and within an hour or two it’s adjusted back down a degree or two. I’ve left it on 72 before I go to bed and it’ll be adjusted to 69 when I...
Trying to install new Nest thermo with OLD furnace and only two wires
Hi, I'm trying to install the new Nest Smart Thermostat. I have an extremely old (30yrs+) furnace. I only have two wires going into the old thermostat. Also, no central air, just an oil fired furnace. I measure 24CDC across T1 and T2 when system is n...
Understanding scheduling
Hi folksI've just installed my new system and all is working (regular gas boiler). I have a couple of questions.Firstly, I don't quite understand how scheduling works. Worth stating, I live in an old stone cottage in the UK so have deactivated True R...
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