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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4529 Views
  • 0 replies
  • 5 kudos

Google Nest thermostat and GPH1636H41 Goodman heat pump

I have a Goodman heat pump and a nest thermostat third GEN learning. The thermostat will not activate the o/b wire to activate the cooling mode of the heat pump. We have replaced the thermostat and it is still an issue. I can activate the cooling mod...

Revo39564 by • Community Member
  • 1513 Views
  • 11 replies
  • 0 kudos

Missing QR code

Hello, My builders put my nest thermostat in. They didn't give me the QR code and I can't find it on the device or box so I can't set the controls up on my phone. Does anyone know how I can get it or how else I can link my phone? Thanks

Hayley11 by • Community Member
  • 1392 Views
  • 7 replies
  • 0 kudos

Wiring Heat and AC, N72 error and Blower issue

When the Rh and W are connected alone, the heat is fine and I have Rh power. Once I connect the Rc, Y, and G, the air conditioner works fine, but I get an N72 power issue on the Rh and the blower fan from the air conditioner comes on when the heater ...

Error message nest.com/w5

Getting error code nest.com/w5 on thermostat purchased last year. I've tried all the recommended steps several times, restarting my router, resetting network settings on thermostat, resetting to factory settings but can't clear this problem.

AP2 by • Community Member
  • 297 Views
  • 3 replies
  • 0 kudos

Heat link stopped working

Hi there. My heatlink has stopped working after circa 2 years. There is no issue with the power and it is impossible to contact anyone in your support team as it seems that the support times keen changing. could you please advise how to resolve this ...

Turning off fan

My fan comes on every night for 15 minutes. Where can I turn the fan off completely?

MLHJAS1 by • Community Member
  • 419 Views
  • 4 replies
  • 0 kudos

Another failed heatlink

@AnaMHi Ana. You helped me with a replacement heatlink last year and our second one has just failed. I've done all the troubleshooting tests with no response and sent you an email to ask for a replacement. I'd appreciate your help again. Thanks and a...

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