Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest thermostat set to 19.5C but building temperature is higher (21.5C)
Hi,my thermostat is set to 19.5C and is scheduled to heat my office from about 8AM. However, when I get in the office (about 9AM), the temperature is at 21.5C. I live in northern England so the outside temperature is about 14C at this time of year. T...
Wiring problem issues
Hello. I received the Nest power connector. To connect the 2 wires is not a problem .. The 3 wires that connect to my panel is what I need help with. I see a (Z)C and an (Z)R to connect the Nest connector but I do not see a W on my box. Does the W W...
So.....does this app only work with Nest?
Nothing explicitly states this, but everywhere I look the only options appear to be related to nest. I don't have a nest. I do have smart devices and I'd like to use this software but I can't seem to figure out how to get it to connect to anything. M...
Help interpreting nest messages.
Long story, knocked a nest thermostat off a customers wall, denting ring, tight turning. Still works fine though. However, bought a new one, drop new one into existing base, no problem all working great. Install old one at my house, and keep getting ...
Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!
Hello,I bought a nest thermostat 2nd hand, Never connected it to the APP. It's connected to the wifi in my house, for free...It had been working fine until I went on vacation and put a lock on it and now I tried all the possible pin#'s that I could u...
wires and jumpers
Hello. please see the picture of my current system wiring. i have both a jumper AND wiring for R and RC. Not sure if nest is compatible or not. i read elsewhere that you don't need the jumper and to just use R, but that would leave an unused wire goi...
Nest Without Internet:
Can the Nest Thermostat operate the HVAC in my house without a WiFi connection? I am on an island and wifi goes in and out randomly as does power. Can it operate the system on its own after it is set up?
Power outage
We had an extended power outage(14 hrs) we are away on holiday and the nest thermostat is showing as offline. All our there devices have rejoined our network. Can I reset the nest remotely?
Nest App will not let me sign into my google account but other google accounts can, web signin works
Has anyone had issues with the app not letting you sign in via a google account? I am brand new to Nest, I can not sign in using my primary google account on the app but can on home.nest.com. I signed into my business google account on the app and no...
Nest Renew and multiple thermostats
I just joined Nest Renew but it only includes one of the three thermostats in my home. Can multiple thermostats be included in Nest Renew?
