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Nest Thermostats

Blog Posts

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 9079 Views
  • 0 replies
  • 6 kudos

Heat Pump with AUX, Fuel Oil Heat, 2 nests.

I have one Nest hooked up to a TRANE HeatPump with AUX heating unit in the attic. I have another Nest hooked up to a fuel oil heating system in the crawl space under the house. The thermostats are located in the same location a few inches apart from ...

cwbywy by Community Member
  • 1895 Views
  • 13 replies
  • 0 kudos

Heat link defect

Heat link defect sudden death. No lights, completely unresponsive. Thersmostat shows H72 fault. Ran all checks. Power supply still good and uninterrupted. Please support we are getting really cold

Lutz by Community Member
  • 804 Views
  • 8 replies
  • 1 kudos

Next Heat Link broken

Hi All,I installed the Nest learning thermostat a couple of years ago and already required a replacement thermostat last year. The Heat Link unit (the base unit next to the boiler) has now failed, which is really disappointing as it’s not that old, a...

SPJ1973 by Community Member
  • 376 Views
  • 3 replies
  • 0 kudos

Can someone help me to place wires correctly?

I have rooftop AC TRANE PACKAGE HEAT PUMP Model# 4WHC3030A1000AA SERIAL#14495JGB3HTop picture is my old wiring, bottom is Nest. I don't want to blow a fuse since I can't figure where brown and blue wires should go. As you can see the old thermostat d...

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Masha1 by Community Member
  • 1245 Views
  • 8 replies
  • 0 kudos

Resolved! Nest learning thermostat not heating/wiring errors

I’m having heating/wiring issues. The display works, as well as the fan, but once I try to turn on heating functions is when I tend to get an Error for the OB or R wiring. All wires are in their respective places, but I have no C wire. I’ll post a pi...

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Grasoon by Community Member
  • 986 Views
  • 7 replies
  • 0 kudos

W5 error

These thermostats have a known defect that causes them to fail to connect to wifi. Ours is less than 2 months old and just died. When reaching out to Google they told me they send me a new one only if I set up a Google pay account and they charged my...

Evan1 by Community Member
  • 303 Views
  • 2 replies
  • 0 kudos

Using nest sensors

I have 3 Nest sensors in addition to my thermostat. If I use my iPhone to switch to one of them (not on its scheduled time), the thermostat use this sensor, but if I check a short time later, it has reverted. It does so before the mandated times (e.g...

Resolved! Nest Thermostat + C Connector with Oil burner and AC Unit

Hello,I had 5 different experts come to the house to figure things out but they couldn't, in fact I suspect the first one burned out my Fan Control Center unit (a transformer with a relay) that I had to replace myself, After everything was done to no...

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ozzium by Community Member
  • 6584 Views
  • 33 replies
  • 0 kudos

A/c

I don’t have an A/C option on my best. What is wrong with it? 

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