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Nest Thermostats

Blog Posts

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Nest E Wire Connections with Old 2-wire Millivolt Gas Wall Heater

I'm trying to use a Nest E thermostat on a very old gas wall heater system (no fan). The existing Gas Heater system runs 2 wires (one black and one white) to the old style millivolt thermostat on the wall (which I want to replace with the Nest E). I ...

ChipK by Community Member
  • 261 Views
  • 0 replies
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Nest thermostat

Is it possible to run the nest thermostat with no schedule? I believe I have deleted any schedules, but any time I want to set it to "Hold" it requires a time frame. All I want to do is change the temperature whenever I want without the machine makin...

Dcraine by Community Member
  • 172 Views
  • 0 replies
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Worst/Useless Customer Service

I reached out to the Nest Customer Service due to a defective Nest Thermostat that wouldn't keep a charge. I waited on hold for thirty minutes until I finally got connected with a rep. I explained that I called a heater/cooler specialist and they wer...

No WiFi connection - Google won't stand behind its product :(

I've done all the troubleshooting problems including calling support. Some quick online searching and I've found this is a common known issue with this device. They told me my two year warranty is over and there is nothing that they will do except se...

nest offline

over past 2 days, noticed that temp on my NEST thermostat at my cottage has been going down (there has been a big storm). went below ECO temp at 4.5 degrees and this morning just went offline. I have lots of propane (radiant heat) and wifi working in...

David70 by Community Member
  • 267 Views
  • 1 replies
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Resolved! Third gen heatlink down.

System was working fine today (and has been faultless since installed). However, it is now not heating, and the heatlink seems to have failed.I've measured power (245V) going in. None of the lights are on.I've tried switching off and waiting 30s then...

Nest Thermostat Gen 3

My thermostat dial shows orange and the degree of 70 as if it is heating but nothing is coming out of my vents. I have to lower it to a lower setting and then go back up for the heat to start coming on. Why is it showing heating in orange if that is ...

Bkoch24 by Community Member
  • 158 Views
  • 0 replies
  • 0 kudos

No power to thermostat

Took off thermostat to paint put it back same way says no power to r wire

Esosa by Community Member
  • 211 Views
  • 0 replies
  • 0 kudos

Nest learning thermostat 3 gen wiring issue

I just purchased a nest 3 gen learning thermostatMy current thermostat has 6 wires, when I used the apps wiring guide, it state to contact support for assistance. I have a yellow, green, 2 white wires, 1 into the W and the other into an O, 2 red wire...

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serpico1 by Community Member
  • 1553 Views
  • 9 replies
  • 0 kudos
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