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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22632 Views
  • 0 replies
  • 7 kudos

My thermostat

The screen says It has detected a problem with the Y1 wire. Which is the heat and cool wire. In red it says E103. Any help appreciated on what to do.

Google nest Heat link won't power up

Hi. I have just had a second nest heat link die in the space of two weeks. I have had a extremely unhelpful member of your staff Andrew. Not willing to help in the slightest. can you please explain how two separate heat links can fail in the space of...

paul1189 by Community Member
  • 827 Views
  • 4 replies
  • 0 kudos

No response from community experts

12,18, and ,20 hours and no response to the customer questions from the so called "community experts". My question is this, how many community experts are dedicated to the Nest thermostat forum ad how does Google pay you for your "expert" responses?

gmay by Community Member
  • 857 Views
  • 5 replies
  • 0 kudos

I cannot contact Nest or Google

I have two houses.I am selling one. in trying to delete the nest in the house that I am selling I think that I have deleted my email address. Unfortunately it is impossible to contact Nest or Google because I cannot sign in to Nest. Nor does there ap...

BGDW999 by Community Member
  • 879 Views
  • 3 replies
  • 0 kudos

Wifi and Nest thermostat

Admittedly I have a weak WiFi connectivity. ############ Mbps. Tv successfully connecting as well as cellphones. My new nest thermostat won’t. Not a nest learning thermostat. Any ideas out there. Connection via Google mesh network point.

Pdoka by Community Member
  • 732 Views
  • 4 replies
  • 0 kudos

Nest thermostat

I have recently changed my wifi and am now unable to connect my thermostat. I’ve tried following the instructions online but get stuck on step1. When I tap the settings icon, the display just goes back to showing the current temp.

Neena7 by Community Member
  • 812 Views
  • 3 replies
  • 0 kudos

Home/Away Assist not working

Home/Away Assist doesn't work. Neither does the 'reply' button on any of the messages on the board.How on earth are we supposed to get any help???? Have been emailing Google support who ask a ton of questions, and when i reply to the email I get "tha...

SiobhanT by Community Member
  • 1202 Views
  • 7 replies
  • 0 kudos
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