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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22692 Views
  • 0 replies
  • 7 kudos

Refund not received

I had a faulty heat link which was replaced in June. I was told I would be refunded for the installation if I provided the paid invoice I received from the installation engineer. I provided this in July yet still haven't been refunded. I've contacted...

DebsB by Community Member
  • 2301 Views
  • 6 replies
  • 4 kudos

Nest heat link not working. Power supplied

My nest heatlink just stopped working. I install these for customers. I have confirmed mains power to the unit. The unit has no indicators. Was working up to yesterday. Can I send heat link for replacement?  

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RoryConlon by Community Member
  • 1891 Views
  • 9 replies
  • 0 kudos

Nest RF Hot water Control

Hello, Does the NEST controller have an option to control a Hot Water Cylinder RF ( Wireless Free) I have a hot water cylinder away form the main heating control valves so the control of the hot water needs to be Wireless free.Regards Peter

Heatlink not working

Heatlink is no longer working.Did all the resets etc, as suggested on the Nest site but it is completely down. (No light).It’s the same issue as so many on this community report.How can I get the heatlink repaired/replaced? kind regards,JP

JPvH by Community Member
  • 752 Views
  • 2 replies
  • 0 kudos

Nest heat link replacement

Hi, I have a problem with my heat link which has been working reliably until last week. There is 240 volt supply, with no lights on, tried the 30 second button press, tried turning the power off for 10 minutes to see if that helped but nothing has wo...

JohnOGrady by Community Member
  • 35872 Views
  • 29 replies
  • 6 kudos

thermostat with black screen

My Nest thermostat (Model: Diamond-1.13) suddenly turned black. A red light blinked. Charged with USB for more than 5 hours and attached it back to the base. The message on the screen said: Please remove the thermostat from its base, then reattach it...

bluemoon by Community Member
  • 1376 Views
  • 3 replies
  • 0 kudos

Heat to cool

How do you change from cool to heat, it just showing cool.

Catdog314 by Community Member
  • 946 Views
  • 3 replies
  • 0 kudos

Google/nest learning thermostat

The display is stopped being responsive. It is erratic and often doesn't respond to the action chosen. I contacted Nest help line and they said the face had to be replaced and it wasn't covered by warranty (18months old!)I purchased a new leaning the...

71 by Community Member
  • 4957 Views
  • 15 replies
  • 0 kudos
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