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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

Nest thermostat waiting after setting temp

Up to the past few weeks, I could go into the Google home app set the temp and exit right away. The cooling / heating would turn on and adjust. Now I have to wait after I set the temp in the app. I have to wait until I hear the ac or heater kick on t...

Sereyes by Community Member
  • 282 Views
  • 3 replies
  • 0 kudos

Nest Thermostat

My Nest thermostat is playing up. basically it has dropped its connection to the wifi, keeps resetting the date and time to be wrong aa well as turning off and eventually the house symbol will show up again on the display. I have reset it and am stil...

BRP1 by Community Member
  • 200 Views
  • 3 replies
  • 0 kudos

Nest thermastat is not correctly powering the Orange wire

I'm getting exactly the same behavior described here.https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-will-not-power-orange-wire-to-heat-pump/m-p/395408/highlight/true#M85163All wires behave as they should, except orange (rever...

headdab by Community Member
  • 248 Views
  • 3 replies
  • 0 kudos

nest thermostat

I have two of the nest thermostats one for the bottom part of my home and one for the top part of my house and since Friday of last week they cool down my home around the early morning 2am then they jump offline and when I call in to the Google nest ...

Itzmyne2 by Community Member
  • 222 Views
  • 3 replies
  • 0 kudos

Heat starts blowing when set to cool, but not all the time

When I set the thermostat to cool, sometimes it works fine. But after it reaches the set temperature and turns off, when it starts back up again it blows heat. Other times I set it to cool after it has been off a while, and it blows hot. There doesn'...

Nest E thermostat +2hrs to cool and never reaches temp

Our Nest is approx 3 years old and heating worked fine. We just used air con for the first time this year and house is not cooling down quickly. When I try tolower the temp even by one degree I get 2+ hours message and the app will briefly show Delay...

Slane1969 by Community Member
  • 1769 Views
  • 13 replies
  • 0 kudos

Help! How do I get a warranty response from Google?

I filed a warranty claim for one of my Nest Learning Thermostats (3rd Gen) about 3 weeks ago and it’s been crickets since then….not even an email stating they have received it. What do I have to do to get this process moving? This is so frustrating.

Will fan turn on in Eco Mode

The compressor and blower on my AC turn on but the fan will not run. Compressor gets hot but temperature does not cool. Is it because of the Eco mode setting or is it an issue with the system itself?

sfloyd1 by Community Member
  • 376 Views
  • 4 replies
  • 0 kudos
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