cancel
Showing results for 
Search instead for 
Did you mean: 
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 5122 Views
  • 0 replies
  • 5 kudos

Thermostat no power

we have a 3 year old Nest thermostat which has died; for 3 days it has had no power getting through to it and no display. We’ve checked the obvious things like the fuse box so looking for any further suggestions - maybe we just need a new one

MegansMum by Community Member
  • 210 Views
  • 4 replies
  • 0 kudos

Thermostat Wiring

The Air conditioning wires do not detect in RS and RH ports. Due to this, the thermostat isn't working. Any suggestion on what can be done to resolve this

Nest app not in thermostat settings

I have an existing nest thermostat and trying to connect new air unit. I need the entry key. When I go to settings on the thermostat, there is no “nest app” icon to select to obtain entry key. What am I missing????

Jennac23 by Community Member
  • 255 Views
  • 4 replies
  • 0 kudos

How to unlock nest after tenants locked it?

Hello, my tenants put a lock pin on the nest. Now they are gone and I cannot unlock the nest. How can I factory reset the nest so I can use it again and so can the new tenants?

Lyubkom by Community Member
  • 290 Views
  • 4 replies
  • 0 kudos

Resolved! Can't migrate nest

Have seen all the answers. There is no migration option on my Nest app. I have 3 houses running on 2 apps mix and match, can't get any support other than the automated crap. If there is truly no support phone I'm replacing everything. And, yes I went...

Resolved! Orange wire with Learning Thermostat

My current thermostat has a the following;Wire/Terminal connectionRed/RCOrange/RWhite/WYellow/YGreen/GWhere should the Orange wire be placed on the Nest Learning Thermostat?Thank you.

Rocco1 by Community Member
  • 856 Views
  • 5 replies
  • 0 kudos

Nest Learning Thermostat - Heat and Air running concurrently

REPOST - @zoeuvre I was waiting for the issue to occur again, but previous thread was closed by time it did again. It just happened again. This time the heat was running, and I attempted to turn it down 4 degrees. This led to the outside A/C unit kic...

mattmono3 by Community Member
  • 261 Views
  • 5 replies
  • 0 kudos

Arghhh **bleep** thing won’t add to my account

Hi all I really hope someone can help Recently changed my home network and used all my old settings eg SSIDs etc, everything connected back up incl cameras, smoke alarms hubs but the **bleep** thermostat isn’t having any of it. it connects to the Wi-...

Sparky68 by Community Member
  • 420 Views
  • 8 replies
  • 0 kudos
to vote