cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 22129 Views
  • 0 replies
  • 6 kudos

New kettle installed

I have had a new kettle installed. After reconnecting and not changing anything on the thermostat or app, the basics are working, it is getting warm when needed. But it seems to take a lot longer. It appears to take a very long time that the Nest is ...

Anton64 by • Community Member
  • 464 Views
  • 2 replies
  • 0 kudos

Thermostat not found in app

I have a nest thermostat. Have used it for nearly three years but don’t frequently try to adjust on the app. The last few times I’ve tried, the app is telling me the device is offline, but when I check the device it says it’s connected to my wifi wit...

EL2 by • Community Member
  • 348 Views
  • 1 replies
  • 0 kudos

Replacement nest thermostat

Over a week ago you were supposed arrange a replacement Nest thermostat, I’m an elderly gent and contacted with a valid reason for swap . it was confirmed this would happen and I have still not had contact to arrange swap. I can’t turn heating on yet...

Isaac3627 by • Community Member
  • 479 Views
  • 2 replies
  • 0 kudos

Lost internet connection

We have 2 Nest Thermostats. Both have previously lost internet for a few mins until we reconnect. Both have now totally lost connection. Have tried resetting, tried restarting. Renamed the SSID in the router for the 5Ghz band, temporarily turning off...

RaeMar by • Community Member
  • 655 Views
  • 4 replies
  • 0 kudos

Nest hot water schedle time slot limitations

I've just had installed a Nest Thermostat. I cannot get a hot water schedule to accept a nn:45 minute slot and Googling the issue results in many comments and complaints with regard to this particular restriction; it appears that only a minimum 30 mi...

EJ_34 by • Community Member
  • 358 Views
  • 1 replies
  • 1 kudos

Disable pre heat

I have a noisy pump so I want the heating only to come on when I set the time. I have seen lots of threads about disabling the pre heat etc but the app, the thermostat and Neat home don't give an option to alter "Time to temp". I have true radiant se...

Willtbr by • Community Member
  • 346 Views
  • 1 replies
  • 0 kudos

Nest Upstairs Zone not working

Hi Ive seen a number of threads recently on the heating system working fine for a number of years and then the upstairs zone not working. In the morning our upstairs nest zone does not call the boiler and the rads do not heat up. The downstairs works...

ALLLL1 by • Community Member
  • 595 Views
  • 1 replies
  • 0 kudos

My thermostat is not reaching the requested temperature

I have installed a new boiler last year and bought a nest thermostat( installed by my plumber) all worked fine until last week... I cannot reach the requested temperature and the thermostat seem to raise the temp extremely slowly. as experiment, I ha...

Basilio by • Community Member
  • 420 Views
  • 1 replies
  • 0 kudos

cannot access nest thermostat form iPhone

Hi my nest app shows Home and Away icons, but when I press Home to access the temperature nothing displays. How can I access the thermostat using my iPhone?

AmyBal by • Community Member
  • 542 Views
  • 1 replies
  • 0 kudos

Google Home App not Recognizing Correct Thermostat Model

Hi - my generation 3 thermostat is installed and connected to the Nest App. I want to be able to operate it via Alexa so I'm trying to set up the thermostat in the Google Home app. I input the codes but then the app tells me I must install a Nest Pow...

angelnick by • Community Member
  • 349 Views
  • 1 replies
  • 0 kudos
to vote
Labels