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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 24466 Views
  • 0 replies
  • 8 kudos

Return of nest thermostat

I have called you before this and you said you would send me a new Nest device. This morning I had an email to say return my current (broken) Nest in the box that my new Nest was in but I haven’t received the new Nest

Thermostat not heating

Nest thermostat not starting the boiler for heating, but when I put water on- the boiler comes on and heating comes on as well. But heating stops as soon as water heating has stopped.Link and wi-fi all working, tried resetting as well, stopped all sm...

manu24 by • Community Member
  • 486 Views
  • 2 replies
  • 0 kudos

Seasonal Savings has wiped my schedule

You have opted me into Seasonal Savings, I never even knew it existed until today when I was cold and couldn't work out why the heating hadn't come on. The new schedule that you have imposed on me was a minimum 3C lower than what I had set it to.I se...

GN1 by • Community Member
  • 597 Views
  • 2 replies
  • 0 kudos

Swapping E thermostat to 3rd Gen - help!

Hi - I have two zone heating/cooling (single fuel, two compressors/two air handlers), installed in a new home.I have a 3rd Gen thermostat, working fine. I have an "E" thermostat that occasionally flashes error with "G" wire, then resumes working.Got ...

JohnQ62 by • Community Member
  • 773 Views
  • 4 replies
  • 0 kudos

Resolved! Thermostat off and heat is still on

Hello,I installed the nest thermostat earlier this summer and here is the original thread that shows the current wiring.https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-for-split-system/td-p/429101The HVAC is Trane XR heat pump...

8475nester by • Community Member
  • 3335 Views
  • 10 replies
  • 0 kudos

Heatlink dead

Hi, my Heatlink is totally dead. Everything else is fine, there’s power going to it etc but no lights on at all. I’ve tried all the recommended things on all the other blog posts but nothing has worked. I need a case number to be able to contact BOXT...

Clarence1 by • Community Member
  • 689 Views
  • 3 replies
  • 0 kudos

My heating keeps turning on by itself

I keep going to turn my heating on when I’m out and it’s constantly already on. Sometimes it’s 7+ hours at 23 degrees!! I have auto assist turned off.. can someone please help me, I’ve tried troubleshooting but getting nowhere and my bill is going to...

nest thermostat offline

Hi does anyone know if you can talk to an actual person for technical support now that Nest has been taken over by Google?? Google sucks literally!! worst, you can't reach a person to talk to, chat, or even send an email for any type of service whats...

cherie312 by • Community Member
  • 634 Views
  • 2 replies
  • 0 kudos
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