Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Unauthorized person did a factory re-set
I have weekly rental properties and a guest decided to do a factory re-set. How do I prevent this and how did he do that without the code? I have used Eco when there are no guest, then turn off eco and have not figured out how to limit the temperatur...
Learning nest replacement keeps saying to remove from base and reattach
Hello,I have 4 learning thermostats and one of them recently had the common wifi error. Nest sent a replacement that would only ever say "powering down" or remove the thermostat from base and re-attach. This was constant. Nest then sent ANOTHER refur...
nest thermostat
what's the deal with the email about nest thermostat replacement because of failure to draw power from heating and cooling system? phone number is no longer in service. this is the third email i've received. if google knows there's a problem with my ...
Wired Nest Learning Thermostat went offline in the middle of the night. Won't reconnect to Wifi
I installed 2 learning Nest Thermostats about 6 months ago. One up, one down. This morning the down one said it was offline. I tried searching on the thermostat dial for my network and it can't find ANY networks, let alone mine. I did a reset of the ...
new nest thermostat setup says no C wire connected
new nest replacing old thermostat that went dead. Set message says no C wire connected (it is).
Resolved! New nest constantly in delay mode, temp not dropping
I put up a new nest thermostat today after thinking the internal battery of the last one had gone bad (3.3v- even after connecting c wire)I put up the new one and immediately got a very low battery alert. I moved out the aaa batteries and confirmed t...
Resolved! Nest Thermostat randomly says batteries are dead, then hours later says they're fine again
I installed a Nest Thermostat a little over one year ago. For the first ~year it was fine, then one day it started displaying error messages saying the batteries were dead. It said the battery voltage was something absurd like 0.05V and impedance was...
Nest Thermostat compatibility ….
Need help, want to know if my thermostat is compatible (ignore the batteries )
Runaway heating when cooling
Everything seems to work for a period of time. Then it seems to have a runaway heating issue while indicating it is cooling. I really need some help. I’m glad nest alerts me when the air conditioner, not responding properly( temp rise when it’s calli...
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