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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4660 Views
  • 0 replies
  • 5 kudos

Hot water problem

So if we put our hot water to come on at the same time as our heating or the hot water to start up after the heatngs been on a little while, the hot water seems to cut the heating off and just heat the water.How do I stop this happening and get them ...

Thermostat won’t stay on Cool mode.

I had an 10 year old nest learning thermostat. It suddenly wouldn’t stay in cool mode or cool/heat mode. I was trying to cool the house and it kept automatically changing to heat mode and shutting off the AC. I thought the thermostat went bad so I re...

Mrmcfish by Community Member
  • 269 Views
  • 4 replies
  • 0 kudos

nest app won't load on my Samsung Android

My nest thermostat will simply not load on my Android. It started a few days ago after I did an update on my phone. I have tried everything, opened a support ticket and still nothing. I've uninstalled - reinstalled the app, the thermostat and still n...

nvjane by Community Member
  • 663 Views
  • 9 replies
  • 1 kudos

Nest thermostat Battery not charging

Moved into a home with a nest learning thermostat. The battery won’t charge. From what I have read needs a C wire. There isn’t one ‍. Tried charging with the usb but doesn’t seem to work, can’t get a full charge , still low battery. How long should i...

Nest Thermostat not Heating

I have had the Nest thermostat for a few months now and it's been working greet with our air conditioner. We got a whole new HVAC system installed and the Nest was installed with it. The heat worked for a couple of weeks just fine, but we suddenly ha...

Mrwilcox by Community Member
  • 402 Views
  • 4 replies
  • 0 kudos

Nest Thermostat Not Heating Without R/RC Jumper

I have a heat pump system. My old Honeywell thermostat has a jumper between R and RC. All things say it is compatible and that there is an "internal jumper" so you would just connect the R (red wire) in the R slot. This is not working for me and is c...

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Athanatos by Community Member
  • 728 Views
  • 3 replies
  • 0 kudos

Help! I can’t turn the heating down

I keep trying to turn the heating down manually but it keeps going back up to 21. I’ve even put it on the schedule to come down but it seems to have a mind of its own. I’m boiling!

Nest Thermostat Compatibility

I would like to verify my wiring’s compatibility with Nest Thermostat. I have a RC wire, and W & O/B are under the same wire in my current setup. Help would appreciated. Thanks!

3rd Gen Thermostat Nest App vs Home App Features issues

Hello all,I have had the 3rd Gen Learning Thermostat for a little while now, I’ve had no real issues. However, a recent addition to my home (Black Friday Spesh) was one of the Nest Hub Display’s - and thats where I start seeing the really big problem...

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