Google Nest Community

3rd gen not calling for heat

Hello! Yesterday my 3rd gen thermostat stopped calling for heat. My furnace cycle starts but the burner doesn’t ignite. I had a technician come out and he jumped the thermostat to make sure that was the issue. I tried charging it through usb but afte...

W5 error

Hi for two weeks I have had connectivity w-5 issues and charging issues I’ve tried all trouble shooting steps per google page and believe the issue is the wifi chip as I read forums and other nest customers with same issue, please give me info on how...

One thermostat is off line on the app only.

O wire not energizing

Heat pump system. Nest randomly quit energizing O wire and system is stuck heating since reversing valve isn’t energized. Any idea why this might happen and what I can do to resolve? Thermostat is about 3 years old.

Nest notifications via text to phone

I am on,y getting notifications and temperature warnings on my Nest app and not to my iPhone. is there a fix for this? Settings?

My nest thermostat doesn't charge at the base

My nest thermostat is not charging at the base. I called for an HVAC company to take a look at it. They said the wires are connected correctly. Please help. It's been a cold winter and a nightmare coming home to a freezing house.

Nest Thermostat losing connection to WiFi, and not being able to find any when searching

Suddenly for almost two weeks now, one of my two nest thermostats lost connection with WIFI and now wont find any networks. All my other WIFI devices working fine, reset router, restarted and then reset thermostat, and still having same issue. It kee...

Nothing happens after scanning Nest qr code

I factory rest my Google nest and try to add it to Google home app. It scans qr code and then nothing happens - just returns to home screen. Please advise.

Google nest wiring

I have a white wire labled O in my old thermostat Can someone please help with where that goes in the wire plate for the Nest Thanks