cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Help Center

Forum Posts

Start a conversation

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23869 Views
  • 0 replies
  • 8 kudos

Nest Thermostat isn't running, but the app shows its on

It's currently 70 in the house and the thermostat is set to 74, so should not be running. The thermostat correctly shows that it's off however the app shows that it's running in Cool Stage 2, regardless of the temp I set. I rebooted my phone and the ...

Erin27 by • Community Member
  • 331 Views
  • 1 replies
  • 0 kudos

Nest thermostat wont turn on

Hi, Hoping you can help. I have had my nest thermostat for about 4 years now and one day, the screen just went blank and I havent been able to use the nest since. I have gone through the troubleshooting guides and tried charging it overnight with my ...

Bex1 by • Community Member
  • 255 Views
  • 0 replies
  • 0 kudos

How to escalate a case

Case- 1-5183000036191Hello, I wanted to escalate this case as I am not receiving any replies and responses so far have been rather unhelpful.I have been having issues for a while. An 'authorisation hold' for £189 was placed on an item I purchased whi...

IHB87WS by • Community Member
  • 367 Views
  • 1 replies
  • 0 kudos

Can't connect to Nest Thermostat after new phone

Hello,First time I tried to get into Nest app on new phone and it doesn't connect to the thermostat.I can see the schedule etc on the thermostat, but phone doesn't see it..If I try to add a new Thermostat it wants an 'Enter Key', but there is no key ...

Redeye66 by • Community Member
  • 619 Views
  • 1 replies
  • 0 kudos

Resolved! White tabs on 3rd Gen thermostat broken

The display on my nest thermostat has a broken tab and my nest falls off the wall really easily. Is there a replacement for just the back cover? I need to buy this part.

Chili144 by • Community Member
  • 519 Views
  • 1 replies
  • 0 kudos

No cooling only heat air coming out

My thermostat was working fine is summer winter came we atarted using it on heat mode now summer again and when i switch to cool mode it keeps pumping out hot air i tried resetting tk factory settings and i switched from O to B and turned it back onl...

Battery is Low

A couple years ago I connected the C wire (I thought) today it says battery very low replace. If my C wire is connected it should not have a low battery right. When I look at connected wires it shows Y-W-G-R, also it says unable to test and nest powe...

mrelmo by • Community Member
  • 896 Views
  • 4 replies
  • 0 kudos

Dual Fuel / Heat Pump without a Nest Pro

I'm looking for some advice on how to setup my Nest Learning thermostat without a Nest Pro - there isn't one available anywhere close.However, I can't get past that step in the Nest app... help?I also tried the Google Home app, but it kicks me out of...

to vote
Labels